Service Technical Lead

Job Description

• Functional Knowledge:
  Ability to map business processes to Service Now workflows. Experience in requirement gathering and solution design.
• Solution Design & Architecture:
  Lead the design and configuration of Service Now applications across ITSM, ITOM, HRSD, CSM, GRC, and other modules. Define technical standards, best practices, and governance for Service Now implementations.
• Functional Leadership:
  Collaborate with business stakeholders to gather requirements and translate them into functional specifications. Provide guidance on Service Now capabilities and recommend optimal solutions.
• Technical Delivery:
  Oversee development, configuration, and integration activities. Ensure platform performance, scalability, and security compliance.
• Team Management:
  Mentor and guide developers and administrators. Coordinate with cross-functional teams for end-to-end delivery.
• Continuous Improvement:
  Stay updated on Service Now releases and new features. Drive automation and process optimization initiatives.

• Strong understanding of Service Now architecture and data model. Hands‑on experience with multiple modules: ITSM (Incident, Problem, Change, Request), ITOM (Discovery, Service Mapping, Event Management), HRSD, CSM, GRC, Sec Ops, CMDB. Proficiency in scripting (JavaScript, Glide API) and integrations (REST/SOAP).

• Solution Design & Architecture:
  Lead the design and configuration of Service Now applications across ITSM, ITOM, HRSD, CSM, GRC, and other modules. Define technical standards, best practices, and governance for Service Now implementations.
• Functional Leadership:
  Collaborate with business stakeholders to gather requirements and translate them into functional specifications. Provide guidance on Service Now capabilities and recommend optimal solutions.
• Technical Delivery:
  Oversee development, configuration, and integration activities. Ensure platform performance, scalability, and security compliance.
• Team Management:
  Mentor and guide developers and administrators. Coordinate with cross-functional teams for end-to-end delivery.
• Continuous Improvement:
  Stay updated on Service Now releases and new features. Drive automation and process optimization initiatives.

$100,000-$140,000 per year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

BACHELOR OF COMPUTER SCIENCE