Technical Alignment Manager; TAM

ZAZZ IT SOLUTIONS PRIVATE LIMITED | Full time

Dallas, United States | Posted on 10/17/2025

Welcome to the Cutting-Edge of Innovation: ZAZZ

Step into the world of ZAZZ, a realm where innovative design meets software development brilliance. We're not your average tech company; we're trendsetters shaping the future, crafting digital masterpieces, and redefining boundaries.

At ZAZZ, technology isn't just a tool—it's our canvas, our playground. Our passionate, ingenious team doesn't just adapt to the latest technologies; we shape them. Join us, and you’ll be at the heart of a revolution, influencing, and driving technological advancements.

Empowering People. Transforming Experiences.

Ever dreamed of putting your mark on the digital universe? ZAZZ is the place. We breathe life into a bottom-up approach where our employees and users are the stars. Here, you won't just be creating software—you'll be part of a grand journey to revolutionize digital experiences.

Dive into the Tech Spectrum

With ZAZZ, you don't just get a job; you get an open ticket to a roller-coaster of challenges and opportunities. From Product Strategy, IoT App Development to the bleeding-edge Blockchain tech, we cover the entire spectrum of tech innovation. Prepare to ignite your creativity and fuel your passion in an environment buzzing with groundbreaking ideas and projects.

Shaping the Future, Together

It doesn't matter if our client is a fledgling startup, a dynamic SME, or a Fortune 500 titan—we’ve partnered with them all. At ZAZZ, you'll gain unparalleled exposure and experience in diverse sectors and technologies. You’ll not just grow; you'll evolve.

Why Join ZAZZ?

If you're seeking a place where your curiosity is celebrated, your skills valued, and your growth accelerated, look no further. ZAZZ offers a thriving work environment, opportunities for continuous learning, and the chance to work with some of the best minds in the industry. Plus, our team loves to get geeky over a coffee chat on the latest tech!

So, are you ready to leave a lasting footprint in the tech world? Join the ZAZZ family, and together, let's create the future.

The Technical Alignment Manager (TAM) is the primary technical advisor and client-facing contact for assigned managed service accounts.

They ensure each client’s environment remains standardized, secure, and compliant with ZAZZ’s MSP frameworks — driving technical consistency, risk reduction, and continuous improvement through proactive reviews and roadmaps.

• Conduct quarterly technical and compliance reviews using Ninja One, Intune, Defender, Axcient, Cynomi, and Purview.
• Audit client environments for patching, AV, backup, identity, and security gaps.
• Maintain and enforce ZAZZ’s technical standards and baselines across all clients.
• Collaborate with vCISO and delivery teams to address risks and track remediation.
• Present alignment reports and technology roadmaps during client review meetings (QBRs).
• Act as the technical POC for clients, translating technical findings into business impact.
• Ensure documentation and evidence updates in IT Glue / Zoho Vault.

• Minimum 4-6 years in MSP.
• Strong understanding of MSP operations, RMM/PSA workflows, and compliance frameworks.
• Hands-on with:
  • Ninja One RMM / PSA for monitoring and automation.
  • Microsoft 365, Intune, Entra , Defender, Purview.
  • Axcient x360
    
    Recover / x360
    
    Cloud for BCDR validation.
  • Cynomi for vCISO and compliance posture tracking.
  • Meraki Dashboard, Cisco VPN, IT Glue, Zoho Vault.
• Proficiency in Power Shell / Bash scripting for audit and automation tasks.
• Excellent communication, documentation, and client-presentation skills.