Contractor Sr. Marketing Cloud Consultant

We are looking for a Salesforce Consultant with expertise in Marketing Cloud to join our team! In this role, you will be a part of project teams and lead discovery calls with clients, gather requirements, develop user stories, and testing plans to meet client and team expectations. Your main tasks will include performing detailed requirements analysis, documenting processes, writing user stories and test criteria, supporting test and training execution, and being up to speed on the latest product updates within Marketing Cloud.

You will work closely with all team members, including project managers, architects and developers as well as client product owners, subject matter experts, technology resources and executives. The ideal candidate should possess a passion for problem-solving, details and analysis to help teams and clients succeed. This role serves as the Voice of the Customer.

• Coordinate, lead & facilitate client Discovery & refinement sessions to generate & clarify requirements (co-lead w/ Solution Architect)
• Participate in customer projects to support the execution of all project implementation phases including client discovery, requirements gathering, user story definition, system and user testing, deployment, training and post go live support
• Acts on behalf of the customer and end users to define requirements and ensure the solution and end results meet their needs
• Effectively translate customer requirements, both functional and technical, into well-organized, documented user stories for team development, including acceptance criteria and design considerations
• Own the requirements documentation (RTM,BRD)
• Create business process flows, use cases, user stories and acceptance criteria.
• Support, prep and co-lead sprint demos to showcase build activities to the client and facilitate feedback discussions as the functionality relates to customer requirements
• Builds, organizes, grooms and maintains the project backlog, ensuring the backlog is prioritized and aligned to project and team objectives
• Work closely with senior team members to ensure deliverables meet requirements; create and maintain documentation as required
• Support team with testing execution against user stories and test plans against all phases of an engagement, including test scenario execution, testing results documentation and defect tracking and resolution
• Create and contribute to project documentation as required
• Contribute to configuration and declarative build tasks within Salesforce
• Contribute to a collaborative team environment through internal knowledge sharing and skill development
• Conduct training & functional knowledge transfer activities
• Understanding of marketing and business strategy to make recommendations to clients for campaigns and testing strategy
• Practical and applied knowledge of software development best practices such as requirement tracking/documentation and code reviews
• Familiarity with cloud base, enterprise level packaged applications
• Work experience with a professional consulting organization a plus; exposure to business analysis and related tasks

• Minimum five (5) years of experience in a relationship based, customer facing role as a business analyst or consultant
• Minimum 5 years experience in a Salesforce consulting environment
• Minimum 3 years Experience with Agile project methodology including basics of backlog management, user story definition and components, acceptance criteria and sprint planning
• Salesforce Certified or Accredited Administrator, Business Analysis Associate,Data Cloud, Marketing Cloud or other related certifications
• Able to work US Eastern Standard Time Hours

• A team player with a positive demeanor with good interpersonal skills with respect to internal and external interactions and relationships.
• Service-oriented and innately driven to produce outstanding customer satisfaction and results.
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Highly organized and detail oriented with excellent verbal and written communication skills
• Analytical and prone to logically and methodically work through problems
• Possess a sense of urgency with strong organizational and follow-up skills.
• Ability to develop relationships with new people in a professional environment and a desire to proactively contribute to, and enhance, team outputs
• Enjoys discovering, learning about and implementing new technologies
• Ability to meet travel requirements, when applicable (potential for up to 20% travel)

• Professional growth opportunities and Salesforce certification reimbursements
• Remote culture with team members spread across three countries
• Complex and exciting projects with companies you recognize
• 10 days PTO, 11 federal holidays and 3 additional floating holidays
• Medical, dental and vision benefits
• 401k with employer match

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