Lead, IT Product Management

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We are seeking an experienced IT Product Management Lead to lead product and service design for applied AI solutions, accelerating innovation and product development for our AI platform teams. This role combines strategic product thinking with hands‑on design expertise to create intuitive, scalable AI products and frameworks that deliver exceptional user experiences. The ideal candidate will have a proven track record of designing enterprise AI products, driving rapid ideation and prototyping, and establishing design systems and frameworks that enable teams to build faster and more effectively.

Support and help execute product vision and strategy for applied AI solutions within assigned teams or products. Translate business objectives and user needs into compelling product roadmaps and design strategies. Apply and help refine product principles and user experience standards within the team. Conduct market research, competitive analysis, and user research to inform product direction. Define product success metrics, KPIs, and measurement frameworks to track user adoption and satisfaction.

Contribute to product positioning and support go‑to‑market strategies.

Lead product design for assigned AI applications, including GenAI interfaces, conversational AI, and intelligent automation. Facilitate rapid ideation sessions, design sprints, and workshops to accelerate product development.

Create high‑fidelity prototypes, wireframes, and interactive mockups to communicate product vision. Design intuitive user interfaces and experiences for AI‑powered tools, dashboards, and applications. Maintain and contribute to design systems, component libraries, and UI/UX patterns for AI products. Apply human‑centered design principles and design thinking methodologies to solve complex problems, support innovation, and contribute to experimentation, A/B testing, and iterative design approaches.

Develop reusable product frameworks and design patterns that accelerate platform team productivity. Contribute to design systems, guidelines, templates, and best practices for AI product development. Contribute to product playbooks and frameworks for AI use cases. Apply service design frameworks for assigned AI solution delivery. Apply information architecture standards and data visualization principles within team scope. Contribute to interaction design patterns for AI/ML experiences.

Develop accessibility standards and inclusive design guidelines for AI products.

Conduct user research to understand needs, behaviors, and pain points for AI product users. Conduct usability testing, user interviews, and feedback sessions to validate product designs. Create user personas, journey maps, and service blueprints for AI solutions. Analyze user behavior data and product analytics to drive design improvements. Synthesize research findings into actionable insights and design recommendations. Maintain feedback loops between users, product teams, and platform teams.

• 7+ years in product design, service design, UX/UI design, or product management roles
• Demonstrated experience designing AI/ML products and platforms in enterprise environments
• Proven track record of creating successful digital products from concept to launch
• Hands‑on experience building design systems, frameworks, and reusable components
• Strong background in both consumer‑facing and enterprise B2B product design
• Experience designing conversational AI interfaces, GenAI applications, or intelligent automation tools
• Experience leading design for data‑driven applications and analytics platforms

• Expert‑level proficiency with design tools (Figma, Sketch, Adobe Creative Suite, Miro, Fig Jam)
• Advanced proficiency in user experience (UX) design, user interface (UI) design, and interaction design
• Strong understanding of visual design principles, typography, color theory, and layout
• Experience with design thinking, human‑centered design, and…