QA Lead, IT​/Tech, Systems Analyst

* Prepare all documentation for test strategy, test plans, test estimates, test cases and test scripts.
* Work with the Onshore and offshore team members to track the work daily.
* Design, develop, and execute test strategies and plans.
* Perform the integration and system testing activities.
* Experience in creating test plans, UAT plans, reviewing test cases/scenarios with other stakeholders.
* Experience with API testing using Postman or SOAP UI
* Experience and proficient with basic SQL/database testing
* Manage working relationship between QA team, Development team, Product team, Business stakeholders. Deliver planning, execution, and reporting for project/program testing activities. Work with extended team to resolve quality issues.
* Execute application test cases and issue remediation tasks.
* Assist with application transition to UAT. Provide the required support for UAT testing.
* Work with the Business analysts and development teams’ group to assist in creating test scenarios, and application verification.
* Directly work with the team of QA Analysts (Onshore and Offshore)
* Thorough knowledge of the entire SDLC (Waterfall/Agile), IT systems and processes, testing methodologies and their direct implementation to projects
* Good Understanding of Retail Supply Chain from eCommerce, OMS (Order management), WMS (Warehouse
* management), TMS (transportation management) standpoint
* Thorough knowledge of the test planning and test management domains
* Experience in analyzing and decomposing requirements and creating testing strategy/plan as well as testing estimates and test plans.
* Thorough working knowledge of developing, maintaining, and executing test scenarios and test cases.
* Experience tracking and retesting defects and reporting status to various levels of the project organization.
* Excellent analytical and problem-solving skills
* Team player with ability to work in a rapidly changing environment utilizing good time management and prioritization skills, while maintaining high quality and being flexible to customer needs and timelines.
* Develop appropriate documentation and artifacts throughout the project lifecycle. These may include items like use cases, application diagrams, test plans, test cases, or end user documentation.
* Participate in assigned aspects of business continuity & the business continuity process plan and testing for application systems.
* Provide regular status updates and feedback.
* Ability to handle large initiatives/programs and multiple initiatives in parallel.
* Strong experience in TOSCA, CI/CD and Azure Dev Ops integration.
* Detail oriented in test planning and reporting.
* Ability to lead the UAT testing for multiple projects, provide guidance and follow the appropriate processes.
* Must be detail oriented, organized, service oriented and responsible.
* Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
* Considering the relative costs and benefits of potential actions to choose the most appropriate one.
* Understanding the implication of new information for both current and future problem-solving and decision-making.
* Able to motivate themselves and a team to work together in the most efficient manner.
* Able to perform effectively with supervision, either independently or as a team member.
* Comprehensive knowledge of supported applications.
* Able to maintain confidentiality of information and systems.
* Must be available and willing to work on weekends and holidays as we determine are necessary or desirable to meet business needs.
* Will be required to always carry a cell phone and expected to respond to urgent calls in a timely manner.
* Excellent interpersonal, written, and oral communication skills required.
* Strong customer service and presentation skills.
* Able to execute other duties as assigned.
* Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday.
* Long periods of time spent sitting or standing while working with a computer.
* Occasional lifting of items up to 50 pounds (files, computer printouts on occasion)
* The ability to work through stressful situations with either a co-worker or a customer.
* May require overtime, weekend work and overnight travel.
* Much of the work shift is spent viewing a computer monitor and using a keyboard while entering problem description details into a case management system.
* 6+ years of Lead experience related to handling onshore and offshore teams
* 12+ years of experience in testing applications in the retail environment.
* 7+ years of strong experience in TOSCA or UiPath automation
* Relevant experience and demonstrated iSeries (AS400) and eCommerce skills.
* Good SQL and analysis experience and techniques.
* Experience with testing tools qTest, HP ALM etc.
* Experience with Defect tracking tools like Jira or Azure Dev Ops.
* Strong skills with the MS Office product suite or comparable…