Senior ServiceNow Developer CSDM CMDB

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Job Description

Service Now Developer - IT Workflows / CMDB/CSDM

Key Responsibilities:

Design and develop CMDB data models, CI classes, and relationships in Service Now. Implement and maintain Discovery and Service Mapping to populate and update the CMDB. Integrate external data sources with the CMDB using APIs, MID Servers, and ETL tools. Ensure data integrity, normalization, and compliance with CMDB governance policies. Collaborate with stakeholders to define CI requirements and support ITSM, ITOM, and other Service Now modules.

Develop and maintain CMDB health dashboards, audits, and reconciliation processes. Troubleshoot and resolve CMDB-related issues, including data quality and performance. Document CMDB architecture, processes, and procedures. Stay current with Service Now platform updates and CMDB best practices.

Job Requirements

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, or a related field. 3+ years of hands-on experience with Service Now CMDB / CSDM development and administration. Strong understanding of CMDB / CSDM data models, CI classes, and relationships.

Experience with Service Now Discovery, Service Mapping, and MID Server configuration. Proficiency in scripting (JavaScript, Glide) and Service Now APIs. Familiarity with ITIL and Configuration Management processes. Strong analytical and problem-solving skills. Excellent communication and documentation abilities.

Preferred Qualifications:

Service Now Certified System Administrator (CSA). Service Now Certified Implementation Specialist - CMDB / CSDM or Discovery.

Experience with third-party integration tools (e.g., SCCM, Solar Winds, Qualys). Knowledge of ITOM, ITSM, and Asset Management modules. Experience in Agile/Scrum environments.

The base compensation range for this role in the posted location is: $ to $ USD Base Salary.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

* Paid time off based on employee grade (A-F), defined by policy:
Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

* Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

* Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

* Life and disability insurance

* Employee assistance programs

* Other benefits as provided by local policy and eligibility

Important Notice:
Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the…