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ServiceNow AI-Assist Consultant Dallas, TX; Onsite
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-01-20
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-01-20
Job specializations:
-
IT/Tech
IT Consultant, Technical Support, Systems Analyst
Job Description & How to Apply Below
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Key2
Source INC, is seeking the following. Apply via Dice today!
Service Now AI-Assist Consultant
Location:
Dallas, TX (Onsite) Duration:
Long term
Job Description
As a Service Now AI-Assist Consultant, you will help clients adopt and implement Service Now's AI/Gen‑AI capabilities (Now Assist, Virtual Agent, AI‑Search, etc.) to improve automation, user‑experience, and operational efficiency. You will work with stakeholders to translate business requirements into technical designs, configure/develop AI‑powered solutions, and ensure adoption, governance and smooth rollout of AI features.
Required Experience- 5+ years of hands‑on experience with Service Now platform (configuration, development, module customization, workflows, integrations) – with a portion of that time dedicated to AI/Gen‑AI or Now Assist features.
- Technical skills: strong scripting/development skills (e.g. JavaScript, Flow Designer, APIs/Integrations, UI/Portal development, maybe Web technologies like HTML/CSS if portal/UI work).
- Platform Knowledge: familiarity with Service Now core modules (ITSM/ITAM/CSM/Service Portal etc.), data configuration, integrations (APIs, LDAP/SSO maybe), and Service Now AI‑related components (Virtual Agent, AI Search, Task/Document Intelligence, Now Assist Agents, etc.).
- Analytical & problem‑solving skills: ability to translate business requirements into technical solutions, troubleshoot issues, optimize existing configurations and resolve conflicts or performance issues.
- Consulting/Customer‑facing skills:
Gather business requirements, lead & facilitate workshops, communicate clearly with stakeholders (technical & non‑technical), prepare proposals/documentation/solution design, and sometimes engage in pre‑sales.
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