Service Desk Agent

Service Desk Agent

Akkodis is seeking a Service Desk Agent for a Contract job with a client in Dallas, TX(Hybrid). The ideal candidate will have a customer-first mindset and provide technical support for clinicians and employees, resolving issues with iOS, MacOS, Windows, and peripherals.

Rate Range: $20/hour to $23.38/hour;
The rate may be negotiable based on experience, education, geographic location, and other factors.

• Providing technical support for iOS, MacOS, Windows, and peripheral devices.
• Managing and resolving support tickets through various communication channels.
• Responding to hardware fulfillment requests for laptops, tablets, and peripherals.
• Collaborating with other departments to elevate and resolve issues.
• Maintaining up-to-date customer and ticket documentation.

• High School Diploma or equivalent.
• 3-5 years of experience in Service Desk or Help Desk support.
• Strong customer service skills (written and verbal).
• Experience with Apple iOS, iPad, and Windows hardware.
• Familiarity with web-based applications and mobile device management tools (Google Workspace, Slack, MaaS
  360, Workspace One).
• Proven analytical and problem-solving abilities.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Abhis

$20.00 to $23.38 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.