Senior Manager, Business Systems; Salesforce Platform

Location:

Remote in mainland United States of America
Department:

- Customer Insights Analytics and Comm

Reports to:

VP, Growth & Commercial Strategy
Senior Manager, Business Systems (Salesforce Platform)

Omnicell is seeking a dynamic and strategic Senior Manager of Salesforce Platform to lead the evolution of our CRM ecosystem. This role is central to driving Salesforce strategy, platform enhancements, data integrity, and reporting excellence across our North America Growth organization.

As the primary owner of our Salesforce roadmap, you’ll lead a team of Analysts and collaborate cross-functionally with Sales, Marketing, Finance, IT/IS, Data Analytics, Operations, and Service to deliver scalable solutions that support business growth, improve user experience, and enable data-driven decision-making.

• Lead cross-functional collaboration to align business sales strategy with a scalable Salesforce roadmap.
• Partner with IT to translate business and technical requirements into actionable solutions that drive usability and data integrity.
• Evaluate and optimize the current Salesforce environment to improve user experience, streamline workflows, and enhance data capture.

• Spearhead integrations between Salesforce and platforms like Gainsight and Plan View to support a unified CRM ecosystem.
• Collaborate with Commercial Data teams to ensure seamless data flow and system connectivity across the organization.

• Champion change initiatives by coaching teams through transitions and fostering adoption of new tools and processes.
• Build strong matrix relationships across Sales, IT, and other stakeholders to ensure alignment and shared ownership.
• Advocate for user experience and establish governance around training and adoption to maximize Salesforce effectiveness.

• Understand and synthesize business needs from diverse stakeholders into scalable Salesforce solutions.
• Define and implement architectural strategies that balance innovation with platform stability and security.
• Build and mentor a team of Analysts and digital talent to support platform enhancements and ongoing maintenance.
• Design Salesforce enhancements with broad enterprise impact, including integrations with other systems.

• Lead CRM customization, support, and maintenance projects aligned with business goals.
• Manage Salesforce releases, enhancements, and issue resolution.
• Prioritize and manage a backlog of feature requests from business partners.
• Collaborate with senior leadership, analysts, and SMEs to identify CRM improvements and reporting needs.
• Develop and maintain CRM data analysis and reporting systems to support strategic decision-making.
• Oversee data cleansing activities across key Salesforce objects (e.g., accounts, opportunities, quotes).

• Ensure strict adherence to Sarbanes-Oxley policies related to Salesforce.
• Lead performance management activities including MBO tracking and evaluations for direct reports.

• Bachelor’s Degree
• 7+ years of experience in system administration, business intelligence, data analytics, sales support or related field.
• 3+ years of experience with
• 3+ years of direct or indirect people management

• Experience with Salesforce Integrations or consolidations with other systems/software preferably with Gainsight or Plan view
• Certified Administrator: ADM-201 and/or ADM-301
• Experience in the healthcare industry
• Strong customer focus and a good understanding of order management concepts and user experience
• Excellent people management skills, and the ability to maintain a close understanding of workloads being distributed and constantly reassessing based on changes to priority
• Effective verbal and written communications skills; effective presentation and negotiation skills with demonstrated ability to facilitate cross-functional team projects
• An understanding of complex business applications, data analysis, definition, design, logical modeling and relational databases
• A high threshold for ambiguity and lack of structured process during early phases of engagements
• Business acumen including a good sense of how applications can be utilized to improve business processes and drive performance
• Ability to balance multiple, cross functional projects and priorities

• Strong customer focus and a good understanding of order management concepts and user experience
• Excellent people management skills, and the ability to maintain a close understanding of workloads being distributed and constantly reassessing based on changes to priority
• Effective verbal and written communications skills; effective presentation and negotiation skills with demonstrated ability to facilitate cross-functional team projects
• An understanding of complex business applications, data…