ServiceNow HRSD Business Process Consultant

• Partner with HR leaders, process owners, and stakeholders to develop and refine business processes, pinpointing inefficiencies and opportunities for improvement
• Act as a strategic advisor, bridging the gap between business objectives and technical solutions to drive maximum value from the Service Now platform
• Analyze and redesign business processes to ensure they align with strategic objectives and are optimized for the Service Now platform
• Champion configuration over customization, thoroughly reviewing and documenting any non-standard approaches
• Translate business needs and process improvements into clear and actionable epics, user stories, and acceptance criteria
• Create, maintain, and prioritize the product backlog based on business value and ROI, ensuring it is visible, transparent, and clear to all stakeholders
• Collaborate with technical teams to ensure proposed solutions are both impactful and strategically aligned with business goals
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

• Partner with HR leaders, process owners, and stakeholders to develop and refine business processes, pinpointing inefficiencies and opportunities for improvement
• Act as a strategic advisor, bridging the gap between business objectives and technical solutions to drive maximum value from the Service Now platform
• Analyze and redesign business processes to ensure they align with strategic objectives and are optimized for the Service Now platform
• Champion configuration over customization, thoroughly reviewing and documenting any non-standard approaches
• Translate business needs and process improvements into clear and actionable epics, user stories, and acceptance criteria
• Create, maintain, and prioritize the product backlog based on business value and ROI, ensuring it is visible, transparent, and clear to all stakeholders
• Collaborate with technical teams to ensure proposed solutions are both impactful and strategically aligned with business goals
• Act with integrity, professionalism, and personal responsibility to uphold KPMG’s respectful and courteous work environment

• Minimum three years of recent hands-on experience with the Service Now platform
• Proven experience with at least two full-cycle implementations of Service Now HRSD, including case management, knowledge management, and the employee service center
• Experience with Service Now Life Cycle Events preferred
• Practical experience in designing and implementing complex employee workflows
• Proficiency in Agile/Scrum methodologies, with experience acting as a Business Process Consultant, Business Analyst, or Product Owner
• Strong ability to translate business needs into technical requirements and to analyze and redesign business processes
• Excellent verbal and written communication skills, with the ability to influence and negotiate with stakeholders at all levels
• Strong analytical and problem-solving skills with a high attention to detail

KPMG LLP (“KPMG”) seeks a contractor in the United States to provide service to KPMG through one of our contracted employer/agency service providers.

All applicants for any KPMG role are expected to act with integrity, professionalism, and personal responsibility to uphold the firm’s respectful and courteous work environment.

All applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Nothing herein shall be deemed to create an employer-employee relationship between contractor and KPMG, nor shall contractor be considered a representative or agent of KPMG.

Los Angeles County applicants:
Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies,…