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Cybersecurity IAM Support Spec – Forge Rock

The Identity Access Management (IAM) Platform Support Specialist is responsible for the support and administration of the IAM platform, primarily operating on the Ping and Forge Rock technology stack. This role centers on resolving and fulfilling business and customer access requests by leveraging technical expertise in systems administration and security tools, with a strong foundation in security best practices and procedures.

The specialist enforces security policies, ensures adherence to user authentication and auditing standards, and provides direct support to both business and IT staff for all systems security‑related concerns.

• Support and administer the IAM platform running on Ping/Forge Rock stack, ensuring stability and security of the platform.
• Fulfill user access requests within established Service Level Agreements (SLAs) with a primary focus on accuracy and quality.
• Verify proper authorization for all security access changes; reject requests lacking proper authorization, and collaborate with customers to resolve access issues and educate users on appropriate request procedures.
• Process IT/IS system access requests in compliance with information security controls and requirements.
• Create, modify, and delete user and service accounts, as well as security entitlements and groups within multiple security repositories.
• Log and track all access changes and requests, adhering to security governance and internal auditing requirements.
• Resolve complex issues escalated from the help desk concerning security access and troubleshoot IAM platform technologies.
• Provision access across various enterprise platforms and applications, including mainframe environments.
• Develop and update process documentation and procedures, continuously assessing and refining for improvement.
• Execute internal projects and initiatives related to IAM platform support.
• Support and troubleshoot Forge Rock-based applications and systems; collaborate with teams such as network and certificate administration to deploy new configurations and resolve issues.
• Identify root causes of issues and participate in resolving them, utilizing automation tools such as Harness, Ansible, and GIT.

• Install and configure Forge Rock solutions.
• Integrate target systems with Forge Rock.
• Work with automation and configuration management tools (Harness, Ansible, GIT).
• Handle certificate administration, including new certificates and renewals for SSL, SAML, and OIDC, using tools like Venafi.
• Perform standard operations such as backups, restores, and daily activities to ensure service stability.
• Ensure compliance with logging and processing requirements set by security governance and auditing teams.
• Collaborate with teams managing load balancers, firewalls, monitoring/alerting tools, and log analysis platforms (e.g., ELK stack).
• Utilize change management (e.g., Service Now) and Privileged Access Management (PAM) tools.

• Understanding of security issues, techniques, and their implications across various computer platforms.
• Experience and knowledge in IAM industry concepts and best practices, specifically with the Forge Rock/Ping Identity Stack (AM, IDM, DS, IG, RCS, Advanced ). Certifications for Forge Rock/Ping preferred.
• Familiarity with cloud technologies such as Azure Red Hat Open Shift (ARO).
• Working knowledge of identity federation protocols, including SAML, OAuth, and OIDC.
• Experience with certificate management tools (e.g., Venafi) and handling certificates for security protocols.
• Knowledge of standard operating procedures, including backup/restoration and daily operational activities.
• Experience with highly available infrastructures and related technologies.
• Familiarity with network operating systems (e.g., Unix, Windows Active Directory).
• Exposure to load balancers, firewalls, monitoring/alerting systems, and log analysis platforms (e.g., ELK stack).
• Experience with change management systems (e.g., Service Now) and PAM tools.
• Problem‑solving skills, including break/fix responsibilities and root cause analysis.
• Strong customer service orientation and…