Payroll Specialist II

Why consider this job opportunity:

• Opportunity for career advancement and growth within the organization
• Work remotely with flexibility
• Supportive and collaborative work environment
• Chance to make a positive impact on client satisfaction and member experience
• Innovative company culture that values fresh perspectives and creative collaboration

• Act as a specialist for Managed Payroll and Payroll Administrative customers, providing support as needed
• Manage and respond to daily cases to ensure service level agreements and high client satisfaction levels are met
• Troubleshoot customer issues, perform root cause analysis, and implement remedial procedures
• Lead scheduled client calls and participate in new client transitions and other service area discussions
• Configure Workday pay components and support year-end processes and special projects

• Associate's degree required
• Minimum of 3 years of payroll experience involving end-to-end processing, research, payroll logic, and troubleshooting
• Minimum of 3 years of customer experience or proven skills to operate at this level
• Advanced proficiency with Microsoft Word and Excel
• Strong understanding of payroll taxes, intermediate payroll configuration, and payroll compliance

• Experience in an outsourcing environment, particularly in payroll or tax, and familiarity with Workday and Salesforce programs

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