Servicenow Specialist

Role Summary

We are seeking a Service Now consultant to support and advance our Clinical Device Management (CDM) capability. This role requires deep expertise in Enterprise Asset Management (EAM) and Field Service Management (FSM) within Service Now, ownership of ITSM processes, hands‑on platform development, and strong business engagement skills. This is not a task‑based or junior staff augmentation role.

Required Experience Enterprise Asset Management

• Hands‑on experience with Service Now Enterprise Asset Management (EAM)
• Asset lifecycle management (procure, deploy, maintain, retire)
• CMDB and asset data alignment
• Experience supporting Clinical Device Management or regulated asset environments

Field Service Management

• Hands‑on experience with Service Now Field Service Management (FSM)
• Work orders, work order tasks, dispatching, technician workflows
• Integration of FSM with asset and ITSM processes

ITSM Ownership

• Ownership of ITSM processes supporting product and service delivery
• Alignment of incidents, requests, changes, and work orders to asset and service models

Hands‑On Development

• Workflow and automation configuration
• Catalog items and request flows
• Business rules, UI policies, scripting
• Reporting and dashboards

Product & Backlog Ownership

• Partnering with stakeholders to gather requirements
• Translating requirements into well‑defined user stories
• Maintaining and prioritizing a development backlog

Business Engagement & Communication

• Strong verbal and written communication
• Primary point of contact for stakeholders
• High engagement, accountability, and responsiveness

Preferred / Plus Qualifications

• Experience building Service Now portals
• Service Portal and/or Employee Center
• Custom widgets, branding, and UX optimization

Job Type & Location

This is a contract position based in Dallas, TX.

Pay & Benefits

Pay range: $7.25 – $150.00/hr.

Benefits for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident and Hospital
• 401(k) Retirement Plan – pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

Workplace Type

This is a hybrid position in Dallas, TX.

Final date to receive applications

This position is anticipated to close on Jan 16, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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