Business Systems Analyst - Workday & Enterprise Systems

The Business Systems Analyst – Workday & Enterprise Systems is responsible for supporting the optimization, administration, and enhancement of Metrocare’s HR, Finance, and operational technology platforms. This role works cross‑functionally with HR, Finance, Clinical Operations, Compliance, and IT to improve business processes, ensure data integrity, and deliver scalable system solutions across Workday HCM, Adaptive Planning, SharePoint, OSV, Net Suite, and other enterprise applications.
* Conduct current‑state process analysis and recommend redesigned workflows to improve efficiency, data accuracy, and user experience.
* Document SOPs, training guides, test scripts, and process maps using tools such as Visio or Sharepoint.
* Support change management activities, including end‑user communications and training.
* Partner with HR, Finance, IT, Operations, and Compliance teams to gather requirements and translate business needs into system functionality.
* Serve as a first point of escalation for system issues, partnering with vendors or IT as needed.
* Support initiatives that reduce system redundancy and improve self‑service adoption across the organization.
* Performs other duties as assigned
* Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
* Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
* Effective verbal and written communication skills.
* Excellent organizational skills with the ability to prioritize workflow and meet deadlines.
* Ability to handle multiple tasks and special projects simultaneously.
* Able to work autonomously with minimal or no supervision.
* Able to maintain a high level of professionalism and confidentiality.
* Performs work under general supervision.
* Handles moderately complex issues and problems, and refers more complex issues to higher-level staff.
* Possesses solid working knowledge of subject matter.
* Ability to work as part of a team.
* Ability to build collaborative relationships.
* Detail oriented.
* Organizational skills
* 3+ years experience in HRIS, Business Systems, or Workday HCM support.
* Experience in Workday HCM required;
Adaptive Planning experience strongly preferred.
* Proven experience with HR data management, reporting, data validation, and testing.
* Strong understanding of HR operations, compliance requirements, and business process design.
* Proficiency with Excel
* Strong communication skills and comfort working with both technical and non‑technical stakeholders.
* Experience with Net Suite, SharePoint, , or related enterprise applications.
* Experience building process documentation, flowcharts, or SOPs.
* Prior experience in healthcare, nonprofit, or large matrixed organizations.
* Workday certifications (HCM, Reporting, Adaptive) are a plus.
* Basic math skills required.
* Ability to work with reports and numbers & Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.
* Ability to work with reports and numbers.
* Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.
* Ability to apply common sense understanding to carry out simple one or two-step instructions.
* Strong reasoning and problem-solving skills with the ability to make informed decisions in a dynamic and client-centered environment.
* Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
* Ability to utilize Internet for resources.
* Medical/Dental/Vision
* Paid Time Off
* Paid Holidays
* Employee Assistance Program
* Retirement Plan, including employer matching
* Health Savings Account, including employer matching
* Professional Development allowance up to $2000 per year
* Bilingual Stipend – 6% of the base salary
* Many other benefits
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