Desktop Technician

Description

This role is responsible for assessing endpoint equipment at distributor locations to ensure devices meet company standards. The technician will evaluate existing equipment and propose replacements, repairs, or updates as needed. This individual will coordinate recommendations with Regional Managers, open and manage service tickets, and assist the EUC team with imaging, replacements, and repairs when required. The role requires strong organizational skills, clear communication, and the ability to work across technical and non-technical stakeholders while maintaining a high level of customer service.

Desktop, Windows 10, Imaging, Hardware, troubleshooting, support, customer service, Active Directory, O365, Deployment, Technical support, Help desk, MacOS, Linux, Networking, TCP, IP, DNS, DHCP, VPN, SCCM, Intune

Desktop,Windows 10,Imaging,Hardware,troubleshooting,support,customer service,Active Directory,O365,Deployment,Technical support,Help desk

• Exceptional organizational, time management, and prioritization skills.
• Strong customer service mindset with professionalism, empathy, and patience.
• Ability to troubleshoot hardware issues including desktops, laptops, servers, and peripherals.
• Familiarity with networking fundamentals such as TCP/IP, DNS, DHCP, and VPNs.
• Experience installing and supporting productivity software (Office 365, antivirus, business applications).
• Ability to perform remote troubleshooting using tools such as Teams, RDP, or Team Viewer.
• Strong problem-solving skills with a focus on root-cause analysis and solution validation.

Intermediate Level

This is a Contract to Hire position based out of Dallas, TX.

The pay range for this position is $23.00 – $26.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision, Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Dallas, TX.

This position is anticipated to close on Jan 19, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.