Junior Client Learning Solutions Manager

Position Overview

The Junior Client Learning Solutions Manager plays a supportive role within our team, assisting in the delivery of exceptional client service and project management for both subscription and custom products and services. In this junior-level capacity, the individual works under the guidance of senior team members, providing assistance as a secondary point of contact for assigned products or accounts and offering support to those serving as primary contacts.

This role actively contributes to smooth client onboarding, fulfillment, and delivery of Professional Education solutions, including Skill Burst® skills and compliance subscriptions as well as custom elearning engagements.

The Junior Client Learning Solutions Manager helps foster client relationships, supports operational excellence, facilitates cross-team collaboration, and contributes to continuous improvement, all while learning and developing their skills within a collaborative environment.

• Assist in building and maintaining strong client relationships by supporting the primary client solutions manager as a secondary point of contact.

• Help coordinate client onboarding activities, including participating in kick‑off calls, and orientation sessions for subscription and custom projects.

• Monitor and anticipate client needs, providing timely, professional, and proactive communications, in partnership with the client solutions management team.

• Support senior team members in the management of subscription and custom projects to help ensure timely, high-quality delivery.

• Manage project intake and assist with scheduling, resource allocation, and fulfillment under the guidance of experienced colleagues.

• Help facilitate communication between clients, internal teams, and external contributors (such as vendors and narrators), ensuring information is relayed accurately and promptly.

• Manage all media and external vendor requests, including preparing final scripts for narration and translation, coordinating requests in alignment with schedules, and quality reviews of deliverables, including internal handouts and resources.

• Participate in regular client status updates and support smooth transitions between phases of work, working closely with primary contacts to ensure continuity.

• Assist with and coordinate the review of elearning deliverables, including new and customized scripts, narration, branding, and development.

• Support LMS administration tasks, including managing support tickets and basic troubleshooting, as directed.

• Contribute to quality assurance checks of deliverables by performing initial reviews to help maintain accuracy, with guidance from experienced colleagues.

• Maintain accurate up‑to‑date client records and documentation across systems (e.g., Wrike, Salesforce).

• Help track project timelines and identify potential risks or resource needs, escalating any concerns to experienced colleagues as needed.

• Support vendor coordination activities, including monitoring rates and scheduling, with oversight from senior staff.

• 1+ years of experience in client service and relationship management.

• 1+ years of project coordination or support experience, preferably in elearning, professional services, or a law firm environment.

• Experience with quality review, proofing, or editing (internships or coursework is accepted).

• Familiarity with a Learning Management System (LMS) is a plus.

• Basic project and task management skills, with the ability to effectively manage multiple priorities.

• Strong written and verbal communication skills, with a willingness to develop client‑facing abilities.

• Organized and attentive to detail, with reliable follow‑through.

• Proficiency with Microsoft Office Suite (Word, Excel); experience with project management tools (such as Wrike) is an advantage.

• Experience in law firms, legal industry, or professional education is a plus.

We believe your dedication deserves more than just a paycheck. That's why we offer a comprehensive perks…