Operations Automation Specialist

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The future depends on what you do today!

This Operations Automation Specialist is responsible for supporting, troubleshooting, and optimizing automated workflows used across the operations department. The role serves as the subject matter expert for all automation paths, mid‑office automation processes including fee audits, scripts, and workflow testing. They own issue resolution end‑to‑end, partner closely with technology and operations teams, and ensure automation stability following system changes.

Operations

Director of Operations

• Minimum of 7 years of corporate travel operations experience, including mid‑office or automation‑supported environments.
• Minimum of 5 years of experience working with automated workflows.
• Strong knowledge of mid‑office automation, including fee audit research and QC processes.
• Experience with Trip Easy OBT and Concur OBT.
• Experience with automation scripts and rule‑based workflows.
• GDS experience (Sabre preferred) with the ability to build and manipulate PNRs for testing.
• Strong analytical, troubleshooting, and root‑cause analysis skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple issues in a fast‑paced operational environment.
• Consistently demonstrates professionalism, accountability, and teamwork.

• Automation Support & Troubleshooting
  • Troubleshoot and support all automated workflow paths used in operations, Concur, Trip Easy, scripts, and mid‑office including fee audit research and exception handling.
  • Action fee audit reports & attend fee audit meetings to research anomalies and determine resolution path.
  • Research issues occurring in automated workflows and own resolution from identification through closure.
  • Open and manage Operational Incident Reports (OIRs) and communicate with key stakeholders involved in resolution.
  • Support automation‑related customer service cases requiring detailed research and analysis.
• Testing & Quality Assurance
  • Perform testing following technology releases to confirm issues are resolved.
  • Ensure no additional automation failures are introduced after system changes.
  • Build and manage test PNRs as needed to validate automation behavior and fixes.
• Project Support
  • Partner with operations and technology teams on the mid‑office automation rebuild.
  • Support the Agent Sidecar project and related automation initiatives.
  • Identify workflow gaps and recommend enhancements to improve efficiency and accuracy.
• Future Responsibilities
  • Provide input into future automation strategies and enhancements.
  • Support testing and rollout of new automation tools and workflows.
  • Serve as a subject matter expert and mentor for automation‑related processes.

Send your resume with cover letter to  for consideration.

Position Description Subject to Change