Sr Manager, IT Engineering

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

• This job is a member of the Airline Operations Technology organization within the Technology Division. This position is part of Pilots Technology, focusing on Day of Operations in support of multiple Operations groups including Pilots and IOC (Integrated Operations Center).
• This position will create an environment where teams leverage Agile and Dev Ops methodologies to deliver platform application solutions on time, with high quality, and that meet customer expectations. This leader will foster an environment conducive to becoming more nimble with emphasis on creating a culture of continuous learning, and career development.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Collaborates with Business and IT leadership to define systems vision, direction, priorities, and technology roadmaps while ensuring clear communication and progress toward targets.
• Ensures consistent application of agile project management, business analysis, and quality assurance practices, using software development best practices to maintain quality while meeting deadlines.
• Removes roadblocks, builds strong cross‑enterprise relationships, communicates effectively at all leadership levels, and enforces technology standards across teams.
• Drives continuous improvement of development processes and optimizes how applications support business operations, while leading adoption and migration of new and emerging technologies.
• Oversees resource estimation, allocation, and delivery to ensure initiatives meet business needs; manages and tracks project and program schedules and budgets in partnership with controllers.
• Maintains strong problem‑solving, multitasking, coordination, and scheduling discipline to ensure visibility, predictability, and alignment with goals.
• Develops, mentors, and motivates a high‑performing team of technologists including project managers, business analysts, QA professionals, and developers.
• Manages production support and off‑hours operational needs, including communication and issue resolution, and works extended hours or travels as required.

Minimum Qualifications
- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 10 years of full Software Development Life Cycle (SDLC) experience designing, developing and implementing large-scale applications in hosted production environments
• 7 years of experience overseeing large technology projects from inception to implementation in an enterprise environment
• 5 years of experience delivering SDLC solutions using ITIL / Agile / XP, or similar methodologies

Preferred Qualifications
- Education & Prior Job Experience

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• Airline industry experience, including business processes and supporting technology

Skills, Licenses & Certifications

• Experience in attracting, selecting, developing, and motivating technical individuals that can work as a team to meet deliverables and quickly overcome obstacles
• Experience in leading a team of individuals with various levels of skills and experience in potentially high stress and challenging situations,…