IT Support Technician

IT Support Technician I – LEARFIELD

The IT Support Technician I role ensures proper IT operations enabling end users to accomplish business tasks. The technician receives, prioritizes, documents, and resolves end‑user requests, installs, configures, and oversees

Removed PC environments. Problem resolution utilizes diagnostic and tracking tools such as Service Now and Bomgar. In‑person, hands‑on assistance at the deskside level may be required.

• Serve as the first point of contact providing technical assistance over the phone or email, maintaining a professional, courteous, and flexible customer‑service attitude.
• Monitor the Service Now ticketing queue and respond to incoming Help Desk calls स्वतंत्र.
• Escalate problems to level‑II technicians when needed.
• Record, track, and document the help‑desk request problem‑solving process, including all decisions made and actions taken, up to final resolution.
• Research, explain, and resolve technology issues.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform fixes and maintenance at the desktop level: installing and upgrading software and hardware, ensuring MANAGEMENT of backup, antivirus, and updates, and configuring systems and applications as required.
• Conduct preventative maintenance, including checking and cleaning workstations, printers, and peripherals.
• Follow up post‑resolution to ensure customer needs are met.
• Develop knowledge‑base articles.
• Assist with inventory management.
• Follow all company policies and procedures.

• Technical knowledge of software and PC hardware – HP, Apple, Microsoft Windows, Microsoft Office, Adobe products.
• Experience providing password resets for end users via Azure, Blueberry, or standard Active Directory.
• Ability to read and understand technical manuals and procedural documentation.
• Research PC and peripheral problems such as printers and desktop phones.
• Effective interpersonal, relationship‑building, written, and oral communication skills.
• Strong customer‑service Lahore management, analytical, and problem‑solving abilities.
• Prioritization and multitasking in high‑pressure environments.
• On‑call availability, ability to sit for extended periods, and lift/transport moderate‑heavy objects (e.g., computers, peripherals).
• Other duties as required for organizational success.
• Occasional travel may be required.

• College diploma or university degree in computer science or related field.
• Help‑desk or customer‑service experience.
• Combination of education and experience may be substituted.

Learfield offers a full spectrum of benefits for eligible employees:
Medical, Dental, Vision, Health Savings Account, Life Insurance and other insurance plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, Short/Long Term Disability. Leave benefits comply with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and , national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.

Entry level

Full‑time

Information Technology