Senior Director of Information Technology

Senior Director of Information Technology

Apply for the Senior Director of Information Technology role at Planned Parenthood of Greater Texas, Inc.

The Senior Director of Information Technology (Sr. Dir. of IT) directs, manages, and ensures efficient and optimal performance of the organization's information technology and business application systems for the affiliate. This position is responsible for planning, coordinating, directing, and designing all operational activities for the IT department, as well as providing direction and support for IT solutions that enhance mission‑critical organization operations.

Responsibilities include maintaining productivity expectations, customer service, and compliance standards, and demonstrating an understanding and commitment to PPGT's culture of quality, safety, and risk awareness.

• Directly supervise and manage the Information Technology and Clinical Applications teams.
• Effectively manage all technology and software vendors, including MSP and MSSP partners.
• In conjunction with senior leadership, formulate and deploy annual and long‑term (five‑year) strategic plans for acquiring and enabling efficient and cost‑effective information technology, information security, collaboration and communication technologies.
• Manage the IT and Clinical Application teams’ operational and strategic planning, including business requirements, company and departmental Service Level Agreements, project planning, and resource allocation.
• Responsible for all aspects of staff supervision, including interviewing, hiring, training, skill assessment, and performance accountability.
• Define and communicate project milestones, service level agreements, and resource allocation to the executive team, department leads, support staff, and end users.
• Review performance of IT systems to assess operating costs, productivity levels, security, refresh, and upgrade requirements.
• Benchmark, monitor, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems.
• Initiate bids for all hardware and software upgrades, review submitted bids for compliance, and award appropriate vendors.
• Oversee the deployment, monitoring, maintenance, and support of all hardware and software.
• Develop and implement all IT policies and procedures, including architecture, applications, security, disaster recovery, standards, purchasing, and service provision.
• Negotiate administration of vendor, outsourcer, and consultant contracts and service agreements.
• Examine workflow processes to increase efficiency, build service‑oriented teams, and adeptly manage change to meet productivity goals.
• Partner with Human Resources on internal investigations as needed.
• Work with supervisor to establish overall budget for area of responsibility.
• Produce timely and accurate reports to Planned Parenthood Federation of America and regulatory agencies.
• Maintain unrestricted access to client protected health information (PHI) in accordance with HIPAA and the minimum necessary rule.
• All duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, verbally or in writing.

Bachelor’s degree + 6 years of IT‑relevant exempt experience or Associate’s degree + 8 years of IT‑relevant exempt experience or High School diploma or equivalent + 10 years of IT‑relevant exempt experience. Must have a minimum of 3 years supervisory experience. Director level leadership experience preferred.

• Windows, Microsoft 365, Azure, AWS, Cisco Meraki networking, UCaaS/CCaaS, User Lifecycle Management, Technology Lifecycle Management, Vendor Lifecycle Management, Disaster Recovery/Business Continuity, MSP/MSSP Management, Strategic Technology Planning.

Must be able to bend, stoop, kneel, reach, grasp, stand for sustained periods, move about on foot, pick or type with fingers, convey spoken instructions, receive oral communication, communicate effectively, move wrists/hands/fingers, lift up to 50 lb occasionally or up to 30 lb frequently, perform tasks at close visual acuity such as…