IT Support & Project Specialist

Position Summary

The IT Support & Project Specialist provides advanced IT support for a fast-growing veterinary clinic organization. This role serves as the primary point for IT issues and plays a key role supporting the IT planning and execution newista openings.

This position will work in-office Monday-Friday with occasional travel to support our new location openings.

• Provide full support for hardware, software, network printer, phone, and all other systems issues.
• Serve as an escalation point for unresolved technical incidents and perform root-cause analysis.
• Lead IT planning, setup, and go-live support for new hospital openings.
• Coordinate IT site readiness, including network installation, cabling, hardware deployment, and vendor support.
• Partner with Operations, Construction, and Clinical teams to align timelines and technical requirements.
• Maintain system performance, reliability, and security across all clinic locations.
• Assist with infrastructure management, including firewalls, CCTV, switches, wireless networks, and VoIP systems.
• Support patching, updates, and system hardening in alignment with security best practices.
• Participate in IT projects related to system upgrades, standardization, and scalability initiatives.
• Develop and maintain technical documentation and knowledge base resources.
• Support continuous improvement of IT processes and service delivery.

• 5-7+ years of IT support experience with advanced troubleshooting capabilities.
• Strong knowledge of Windows environments, networking, and endpoint management.
• Experience supporting multi-site or distributed organizations.
• Ability to manage multiple priorities in a fast-paced, growth-oriented environment.
• Willingness to travel for new site deployments.
• Healthcare or veterinary IT experience is a plus.
• Project coordination or technology rollout experience preferred.