Campus Deskside Support

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Russell, Tobin & Associates, is seeking the following. Apply via Dice today! Russell Tobin is hiring for their direct technology client on a direct basis.

• Job Title: Desktop Support Technician
• Job Type: Contract (3 Months - Long-Term Potential)
• Location: Onsite - Dallas, TX 75234
• Schedule: Monday-Friday, 8:00 AM - 5:00 PM
• Payrate: $25/h on W2

We are seeking a skilled and customer‑focused Desktop Support Technician to provide comprehensive end‑user support in a fast‑paced enterprise environment. This role will support both local and remote users, delivering high‑quality technical assistance for hardware, software, and mobile devices. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and a service‑oriented mindset when working with employees at all levels, including executive leadership.

• Provide desktop and desk‑side technical support for end‑user workstations, laptops, mobile devices, peripherals, and printers (PC and Mac).
• Troubleshoot and resolve hardware and software issues, including operating systems, office applications, and proprietary tools.
• Deploy new systems as part of device lifecycle management, including imaging, configuration, and setup.
• Support hardware and software refresh and upgrade initiatives, including OS and application updates.
• Perform Installs, Moves, Adds, and Changes (IMACs) for hardware and software.
• Track and maintain accurate asset inventory and deployment documentation.
• Support VIP and executive‑level users, ensuring a high standard of customer service.
• Assist with remote user support and collaborate with service desk teams as needed.
• Support audio/visual systems for onsite and remote meeting environments.
• Educate end users on newly installed equipment and software.
• Follow established SLAs, KPIs, and best practices to meet service objectives.
• Maintain accurate documentation to support operational efficiency and reporting.
• Contribute to improving the stability, reliability, and efficiency of the computing environment.

• Proven experience providing desktop or end‑user IT support in an enterprise environment.
• Strong troubleshooting skills across Windows and macOS platforms.
• Experience with Microsoft Office / O365 and collaboration tools such as Microsoft Teams.
• Hands‑on experience with asset management and device tracking.
• Familiarity with encryption tools (e.g., Bit Locker or similar).
• Experience working with IT service desk or ticketing systems (ITIL‑aligned preferred).
• Excellent verbal and written communication skills.
• Strong customer service orientation, including support for leadership and executive users.
• Ability to work onsite and in a fast‑paced environment with shifting priorities.

• Experience with device deployment tools (e.g., Autopilot, MDT, or similar).
• Familiarity with Dell hardware environments.
• Experience supporting AV systems and conferencing equipment.
• Bilingual skills are a plus.
• Ability to lift and move standard IT equipment as required.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, vision), supplemental coverage (accident, critical illness, hospital indemnity), a 401(k) retirement savings plan, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.