IT Help Desk

IT Help Desk

Ensign Services is a progressive company that provides service and support to more than 360 long‑term care facilities and other affiliated entities with over 55,000 employees. The company has a flat structure that allows independent affiliates to make the decisions that best fit them. Ensign Services is located across more than a dozen states and is continuing to grow.

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users in resolving issues with email, data, and productivity applications within a Citrix environment.
• Help users access key clinical and financial applications, including Point Click Care , Net Health, and Workday, creating accounts and resetting passwords as needed.
• Assist with other IT support responsibilities as needed.
• Respond to incoming support phone calls and tickets that are emailed into the support queue.
• Provide a great customer service experience and maintain key performance standards that help drive success.

• 1+ years of experience providing technical support and troubleshooting computer equipment, or comparable education/certifications.
• Good troubleshooting methodologies and basic knowledge of Windows 10, Office 2013/2016/2019, Citrix fundamentals, Microsoft Exchange and Active Directory, networking fundamentals and protocols, information security practices, computer devices and printer/scanner configuration and support.
• Outstanding communication skills, both written and verbal – ability to communicate clearly with end users over the phone and via email.
• Ability to be proactive in day‑to‑day responsibilities and work with minimal supervision.
• Ability to prioritize, multitask and work under time constraints.
• Ability to rapidly learn and integrate new practices and knowledge into troubleshooting and support processes.
• Ability to be flexible and adapt to changes in regard to expectations and the organization.
• Ability to hold peers accountable for and work as a team to achieve success.
• Ability to travel onsite to our office location in Salt Lake, UT.

Wednesday – Sunday 3:00 PM – 11:30 PM CST.

Competitive wage dependent on experience and/or education. Starting range: $20–$22 per hour with a $1 differential for nights.

Position Type:
Regular Full‑Time Employee.

Medical, dental, vision, and life insurance; 401(k) with company match; vacation pay; holiday pay; a fun and supportive work environment.

Texas Service Center, 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).

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