Senior User Experience Researcher

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This range is provided by Swoon. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70.00/hr - $72.00/hr

Sr. UX Researcher | Digital Customer Experience (Hybrid)

We are hiring a UX Researcher to join a large, enterprise Digital Customer Experience organization supporting both customer‑facing and employee‑facing digital products. This role is part of a multidisciplinary UX team focused on improving usability, efficiency, and overall experience across high‑impact platforms.

This is a hands‑on research role ideal for someone who enjoys translating user insights into actionable product and design decisions.

• Hybrid – Fort Worth, TX
• Pay Rate: $72/hour
• Duration: 1 Year

• Collaborate with Product Owners, Product Designers, and cross‑functional stakeholders to understand business problems and advocate for user needs
• Define and execute UX research strategies aligned to product objectives and key results (OKRs)
• Conduct qualitative research including moderated usability testing, user interviews, contextual inquiries, heuristic evaluations, and competitive analysis
• Conduct quantitative research such as surveys, unmoderated usability testing, card sorting, tree testing, clickstream analysis, and eye‑tracking studies
• Analyze experience data using tools such as Adobe Analytics and Quantum Metric
• Synthesize research findings into clear, actionable insights and present recommendations to product teams and leadership
• Create and maintain personas, journey maps, and service blueprints
• Track UX performance metrics and proactively identify experience gaps
• Contribute to Research Operations by helping scale research processes, tools, and best practices
• Work across multiple initiatives within an Agile environment

• Bachelor’s degree in Human‑Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology, or a related field
• 3+ years of applied UX research experience within large or highly matrixed organizations
• Strong understanding of user‑centered design principles
• Hands‑on experience with both qualitative and quantitative research methods
• Strong analytical skills
• Experience with SPSS, R, SQL, database queries, and basic programming languages
• Experience using remote unmoderated and moderated research platforms (User Zoom, User Testing, Userlytics, etc.)
• Familiarity with modern design and prototyping tools (Figma, Sketch, Adobe CC, etc.)
• Excellent written and verbal communication skills
• Ability to present research findings clearly and support recommendations with data

• Master’s degree or PhD in a related field
• 5+ years of UX research experience
• Experience owning and developing research strategies tied to product OKRs
• Experience scaling UX research practices or Research Operations
• Experience building research repositories or benchmarking programs
• Experience conducting field research with unionized work forces
• Knowledge of how Artificial Intelligence can be applied to UX research

User Testing, User Zoom, Userlytics, Adobe Analytics, Quantum Metric, SPSS, R, SQL, Figma, Sketch, Zeplin, Adobe Creative Cloud, eye‑tracking tools

• Mid‑Senior level

• Contract

• Information Technology and Research

• Airlines and Aviation

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