Desktop Technician

:
CompTIA A+ , Hardware , imaging , printers , Software , Troubleshooting

Location

• , Texas

:
Expected to be 3 months contract with the possible extension

Work hours:
Mon to Friday (8:00am to 5:00pm) (8hrs a day)

Pay Range: $22-25/hr the pay rate may differ depending on your skills, education, experience, and other qualifications.

Featured Benefits:

• Medical Insurance in compliance with the ACA
• 401(k)
• Sick leave in compliance with applicable state, federal, and local laws

Education and qualifications:

• Desktop Support in an Enterprise environment: 2-3 years

Description:

The Desktop Support Technician will be responsible for all end users support services local and remote, including break-fix, desk-side support, new system installation, and inventory and asset
tracking activities. In addition, this position will provide in-depth technical hardware and software troubleshooting and support for all PC ac desktop, laptop and mobile device platforms.

Primary responsibilities:

• Technical Support for End User PC’s ac’s workstations, hardware, software, peripherals and printers.
  
  • Deploy new PC’s ac’s for End Users,(Lifecycle Management) including hardware, software,and OS imaging.
  
  • Support software and hardware refresh/upgrade/configuration efforts – Windows 10,Microsoft Office, Proprietary applications, etc.
  
  • Plan, prioritize, organize and complete work to meet established SLA’s adherence, KPI’s andEnd User Compute objectives.
  
  • Perform Installs, Moves, Add and Changes (IMACs) of hardware and software.
  
  • Maintain required documentation involved in asset tracking/deployments to ensure accurate billing with respect to internal chargeback model.
  
  • Provide technical support and expertise to install, maintain and ensure effective performance of hardware and software.
  
  • Analyze technical problems and recommends and applies required solutions.
  
  • Educate end users when installing new equipment or software
  
  • Experience with Autopilot or MDT deployment tools.
  
  • Performs tasks to improve the efficiency, reliability, availability, and stability of thecomputing environment.
  
  • Maintains documentation to ensure efficient and accurate department operations.
  
  • Support AV systems and equipment for onsite and remote locations as needed
  
  • Support VIP/Executive level user base on daily basis
  
  • Assist in remotely supporting users at all company and potential WFH locations
  
  • O365 practical experience
  
  • Asset management practical experience
  
  • Bitlocker or encryption software experience
  
  • HDA Service Desk Software experience or similar Service Desk ITIL compliant software
  
  • Microsoft Teams Support and Operational experience
  
  • Team Player, Positive and with can do attitude
  
  • Ability to work in a fast-paced environment with daily reprioritization
  
  • Good written and communication skills to all levels of Management and end users
  
  • Outstanding Customer Service Skills
  
  • Dell Support Experience
  
  • Bilingual preferred but not required
  
  • Other duties as assigned