Service Delivery Technician

KPMG Performance Hub stands at the forefront of innovation in managed services, meeting growing client demands with cutting-edge solutions. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG Performance Hub, our people are our number one priority. With a wealth of learning, development opportunities and leading market tools, we make sure our people continue to grow both professionally and personally.

If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in KPMG Performance Hub.

Performance Hub is currently seeking a Service Delivery Technician to join our Performance Hub practice.

Responsibilities:

* Conduct complex analyses and produce high-quality outputs that adhere to regulatory requirements / organizational standards

* Achieve established production and quality assurance (QA) metrices for complex tasks, continuously monitoring / reporting on productivity and quality performance to identify areas for improvement

* Review Analysts work to ensure accuracy, compliance, alignment with standards, while providing constructive feedback and coaching to foster professional development

* Approve client-ready deliverables by certifying accuracy, comprehensiveness, quality, and coordinate with engagement leaders to ensure alignment with client expectations before delivery

* Foster strong relationships with key stakeholders, Pod Lead, team members by serving as a point of contact, addressing inquiries, facilitating communication, and proposing tailored solutions to enhance client satisfaction / retention

* Handle and safeguard, confidential documents including - cost management workbooks, client presentations, reports, and analysis (adhering to company policies on confidentiality, data security, and accurate documentation)

Qualifications:

* Minimum two years of financial crimes experience

* Bachelor's degree from an accredited college or university

* Demonstrated success in expanding networks and identifying strategic opportunities within large organizations

* Experience writing SAR and alert/case narratives summarizing the results of investigations and selecting requisite supporting documentation preferred; familiarity with transaction monitoring, KYC, and open-source research preferred

* Proficiency with Microsoft Office Suite, AI tools, and enterprise collaboration tools

* Proven ability to communicate effectively, both orally and in writing, with strong narrative / presentation skills

* Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)

KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations.

In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.

Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year. More details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work.

Follow this link to obtain salary ranges by city outside of CA:

KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.

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