WPT Technology Lead

3. WPT Technology Lead Results Job  Details Explore Location The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.

The insights provided are generated by AI and may contain inaccuracies. Please independently verify any critical information before relying on it.
** Description
* * Job Summary  We are seeking a highly skilled and experienced WPT Technolog Lead to serve as the enterprise architect and platform owner for a complex, multi-cluster Cisco Unified Communications, C1CX-managed voice services, and Genesys CX Cloud ecosystem, including AI-enabled voice and customer experience capabilities, within a regulated healthcare environment. This role is accountable for end-to-end architecture, adaptive 1-3-year roadmap development, AI enablement, and operational excellence across voice and contact center platforms that support mission-critical clinical and operational workflows.

The position combines deep hands-on technical expertise, strategic architectural planning, applied AI leadership, and people leadership across onshore and offshore engineering teams.  

Key Responsibilities  Enterprise Architecture, Roadmap & AI Strategy   Own the end-to-end enterprise architecture for Cisco UC, C1CX voice services, and Genesys CX Cloud, including current-state, transition-state, and future-state designs.
Develop and maintain an adaptive 1-3-year ggggtechnology roadmap, explicitly incorporating:
AI-driven CX capabilities (e.g., intelligent routing, virtual agents, speech analytics)   Cloud and platform modernization   Cisco and Genesys lifecycle management   PSTN, SIP, and carrier evolution with C1CX   Technical debt reduction and resiliency improvements   Evaluate and integrate emerging AI technologies from Cisco, Genesys, and ecosystem partners, balancing innovation with healthcare compliance and operational readiness   Define reference architectures and guardrails for the safe, secure adoption of AI within voice and contact center platforms.  

Unified Communications & Voice Architecture    Serve as the principal technical authority for a multi-cluster Cisco Collaboration environment, including CUCM, Unity Connection (CUC), Emergency Responder (CER), IM & Presence (IMP), and SME, supporting thousands of endpoints.
Provide architectural oversight for C1CX-managed voice, SIP, SBC, and carrier services, including AI-assisted call routing and analytics capabilities where applicable.
Design and enforce enterprise dial plans, call routing strategies, SIP normalization, survivability models, and AI-enabled traffic optimization.
Ensure UC architectures meet clinical uptime, resiliency, and life-safety requirements.  Contact Center, CX & AI Enablement    Act as the architectural lead for enterprise contact center platforms, including:
Cisco Unified Contact Center Enterprise (UCCE)   Genesys CX Cloud (Genesys Cloud CX) with AI-powered voice, digital, and routing services   Lead the design and implementation of AI-enabled CX capabilities, such as:
Virtual agents and conversational AI   Predictive and skills-based routing   Speech-to-text, sentiment analysis, and interaction analytics   Agent assist and real-time guidance   Define coexistence, migration, and decommissioning strategies between Cisco and Genesys platforms, leveraging AI to improve customer and clinician experiences.
Partner with CX, clinical, and business leaders to translate experience and efficiency goals into scalable, AI-enabled technical designs.  Security, Compliance & Responsible AI    Architect solutions that meet HIPAA, PHI, and healthcare regulatory requirements, including encryption, auditability, access controls, and data protection.
Establish Responsible AI principles for voice and CX platforms, including:
Data privacy and PHI protection   Model transparency and auditability   Human-in-the-loop controls for clinical and patient interactions   Partner with security, legal, and compliance teams to ensure AI solutions meet ethical, regulatory, and organizational standards.  Operations, Automation & AI-Driven Insights    Lead onshore and offshore engineering and…