Technical Customer Success Manager

Armis,
the cyber exposure management & security company
, protects the entire attack surface and manages an organization’s cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see
, protect and manage all critical assets — from the ground to the cloud
. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society safe and secure 24/7.

Armis is a privately held company headquartered in California.

We are looking for a Technical Customer Success Manager (T.CSM) to join our growing Customer Success Team. This role is key in helping our valued customers achieve their strategic objectives and obtain maximum value from their investment in the Armis Platform. The T.CSM will guide customers in the successful adoption and operationalization of the Armis platform, aligning new use cases to CISO goals and identifying growth opportunities.

Hands‑on technical delivery and configuration of the platform are required. The T.CSM serves as the business liaison between the customer and all cross‑functional teams within Armis, including the Executive team, Product Management, Engineering, Sales, Training and Enablement, and others.

We are highly collaborative and believe that success in one area can be replicated across many. Our team thrives on going above and beyond to deliver exceptional results, and we’re looking for individuals who are passionate about making customers successful.

• Lead adoption and implementation plans for platinum-level customers, ensuring value realization from the Armis platform.
• Understand customer use cases and provide recommendations to improve security posture and platform utilization.
• Build and maintain trusted relationships with technical stakeholders and decision‑makers.
• Act as the customer advocate within Armis, coordinating across teams to meet customer objectives.
• Ensure deployment and configuration align with key business use cases and are delivered on schedule.
• Stay current on third‑party integrations and how they interact with Armis within customer environments.
• Serve as a subject matter expert in your area of technical proficiency.
• Partner with Product, Engineering, Support, and Sales teams to drive account success.

• Bachelor’s degree in Computer Science, Information Systems, or related field, or relevant certifications (CISSP, Security+, CEH).
• 5+ years experience in a Customer Success Manager, Technical Account Manager, or related customer‑facing technical role.
• 5+ years experience in service delivery or technical account management in post‑ and/or pre‑sales environments.
• Strong communication and presentation skills across technical and executive audiences.
• 3+ years experience in IT, security, healthcare tech, or similar environments.
• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

• Experience in network engineering, architecture, support, or design.
• Knowledge of healthcare/ICT devices, manufacturers, or applications.
• Experience securing IT, IoT, or healthcare systems.
• Ability to travel up to 20–25% per quarter.

Salary range guidance for this position is: $130,000 - $165,000. The salary range listed does not include other forms of compensation or benefits (e.g., bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

Armis places a high value on work‑life balance. We set you up for success with comprehensive health benefits, discretionary time off, paid holidays, monthly me days, and a highly inclusive and diverse workplace.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.

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