Collaboration Systems Engineer

We are seeking a skilled Collaboration Systems Engineer to design, implement, and maintain our technical infrastructure for web conferencing, video collaboration, and unified communications. This role requires a unique combination of technical expertise in audiovisual systems and programming skills to create intuitive, reliable collaboration experiences for our users.

System Design & Implementation

• Design and deploy collaboration systems including video conferencing, web meeting platforms, and unified communications solutions
• Specify, configure, and integrate audiovisual equipment including cameras, displays, microphones, speakers, and control systems
• Create system architectures that prioritize simplicity, reliability, and ease of use for end users
• Evaluate and recommend collaboration technologies that align with organizational needs

Control System Programming

• Program and customize control panels (Crestron, Extron, AMX, or similar platforms) to provide intuitive user interfaces
• Develop one‑touch meeting start solutions that minimize technical barriers for participants
• Create automated workflows that simplify complex technical operations
• Design custom user interfaces optimized for non‑technical users

Operations & Support

• Maintain and monitor collaboration systems to ensure maximum uptime and reliability
• Troubleshoot and resolve technical issues with video conferencing and collaboration tools
• Provide technical support during critical meetings and events when needed
• Perform regular system maintenance, updates, and preventive care

User Experience Focus

• Conduct user testing and gather feedback to continuously improve system usability
• Train end users and create documentation that promotes self‑sufficiency
• Implement solutions that reduce cognitive load and technical friction
• Balance feature richness with simplicity to avoid overwhelming users

Standards & Best Practices

• Establish and maintain standards for collaboration room configurations
• Document system designs, configurations, and troubleshooting procedures
• Stay current with emerging collaboration technologies and industry trends
• Ensure systems comply with security, accessibility, and organizational policies

Technical Skills

• 3+ years of experience implementing and supporting collaboration systems (Zoom, Microsoft Teams, Webex, or similar platforms)
• Proven experience programming control systems (Crestron, Extron, AMX, Q‑SYS, or comparable)
• Strong understanding of network infrastructure, IP‑based AV systems, and VoIP technologies
• Hands‑on experience with professional audiovisual equipment installation and configuration
• Knowledge of video codecs, streaming protocols, and bandwidth management

Programming & Automation

• Proficiency in control system programming languages (Crestron SIMPL/SIMPL+, Extron Control Script, or similar)
• Ability to create custom integrations using APIs and web services
• Understanding of user interface design principles
• Excellent problem‑solving abilities with a methodical troubleshooting approach
• Strong project management skills with ability to handle multiple priorities
• Clear communication skills for both technical and non‑technical audiences
• Customer service orientation with patience and empathy for users of varying technical abilities
• Detail‑oriented with commitment to documentation and process improvement

• Industry certifications (CTS, CTS‑I, CTS‑D, Crestron Certified Programmer, Zoom Certified, Microsoft Teams certified, or similar)
• Experience with room scheduling systems and digital signage platforms
• Knowledge of acoustics and room treatment for optimal audio quality
• Familiarity with Dante, AES
  67, or other audio networking protocols
• Experience in corporate, education, or legal environments where reliability is mission‑critical
• Background in software development or IT systems administration

Associate

Full‑time

Information Technology

Law Practice

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