Inter Enterprise App Analyst; EpicCare Ambulatory

Inter Enterprise App Analyst (Epic Care Ambulatory)

Job Title & Specialty Area
:
Inter Enterprise App Analyst (Epic Care Ambulatory)

Department
: IT Core Clinical Applications

Location
:
Dallas, TX

Shift
:
Monday - Friday

Job Type
:
Remote

Senior level
:
Entry level

Employment type
:
Full-time

Job function
:
Information Technology

Industry
:
Hospitals and Health Care

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal. Through our cutting‑edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well‑being. Our dedication to promoting children’s health extends beyond our organization and encompasses the broader community.

Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications/systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications/systems; leads and/or coordinates conversions, application/system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go‑live support, and serves as primary point of contact for on‑going production maintenance/support and troubleshooting.

Participates in on‑call/after hours support schedule as defined within the Group. Serves as Lead or Project Manager for small to medium projects.

• Implementation:
  Evaluate project requests associated with field of expertise and/or systems supported; conduct current state assessments, requirements gathering and definition, future state design and application build activities. Lead implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects. Contribute to development of associated training curriculum/program, post‑implementation documentation and production support services.
• Project Management:
  Prepare detailed project plans. Adhere to project schedules and timelines and complete projects on time and within budget. Identify and elevate issues to appropriate sponsor group, steering committee or governing body to ensure successful implementation. Facilitate change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to leadership and appropriate Change Advisory Subgroup(s).
• Maintenance, Support and Troubleshooting:
  Monitor, acknowledge and resolve help tickets as assigned. Coordinate software and hardware repairs and version upgrades with customer departments and IT. Develop and maintain documentation for system procedures.
• Administrative:
  Attend related meetings, meetings with vendors, leadership team meetings and other meetings as needed.
• Production Support and Maintenance:
  On‑call support. Ensure the integrity, integration and stability of production system. Formulate system scope and objectives to develop or modify complex system designs. Interface maintenance and support. Coordinate and document hardware and software support and upgrades (servers, SQL, Citrix servers, VMware, desktop, network, telecommunication, SAN storage, internet application, remote users). Work closely with IT resources during upgrades and issue resolutions.
• Project Assignments:
  Design, develop and manage an implementation approach through use of standard project management tools such as work plans, change management tools and issue tracking. Analyze user problems, determine and recommend optimum resolution based on system capabilities and user’s needs. Consult vendor support sites, discussion forums and other sources to identify leading practices for implementation of systems. Collaborate with the department on enhancements to…