Technical Project Manager

Join to apply for the Technical Project Manager role at Switchboard Hiring

$85,000 – $100,000 per year

• Implement a cloud-based solution for external customers, managing 6–10 projects simultaneously with timelines of 2–6 months.
• Serve as the primary point of contact for customers throughout the implementation lifecycle—conducting demos, facilitating training, organizing weekly check‑ins, and managing stakeholder communications.
• Act as the bridge between customers and internal teams, collaborating with developers on customizations and explaining technical functionality to both non‑technical customers and the technical team.
• Balance 50% customer‑facing activities and 50% internal coordination tasks, ensuring direct customer interaction while collaborating on technical specifications and project logistics.
• Own day‑to‑day operational execution of implementations—taking notes, sending reminders, organizing meetings, and keeping all stakeholders aligned on scope, timeline, and deliverables.

• 3+ years of external‑facing project management or implementation experience.
• Comfort working with technical teams and concepts—understand technical requirements, communicate with developers, and explain APIs, configurations, and integrations to non‑technical stakeholders.
• Experience with cloud‑based software implementations and ideally exposure to ERP systems.
• Ability to juggle multiple projects simultaneously—manage 6–10 projects at once, meeting milestones in a fast‑paced environment where priorities shift.
• Learning and adaptability—develop new skills, take on different responsibilities, and contribute beyond the core role; seek opportunities to improve processes.
• Strong organizational and communication skills—maintain up‑to‑date project plans and documentation, keep stakeholders aligned, and facilitate meetings between customers, sales, support, and technical teams.
• Experience collaborating across teams—ask thoughtful questions, actively support teammates, and value working in a collaborative environment with a family‑oriented culture.
• Spanish language skills (bonus).

• Health, dental, and vision coverage starting first full month.
• 401(k) with employer match.
• Life insurance and short/long‑term disability insurance.
• Generous paid time off + 11 paid holidays + 1 paid volunteer day.
• Paid parental and sick leave.

Dallas, TX – Hybrid (1–3 days in office per week)

Full‑time

Associate

Other

IT Services and IT Consulting

Sponsorship not available. Position only available to those within the US with legal authorization to work.