Manager, Product Technology

GENERAL FUNCTION

The Manager, Product Technology (Helix) leads product strategy, roadmap execution, & ongoing optimization for the Vision

X platform—Helix’s is a next-generation digital solution that elevates how consumers & eye care partners (ECPs) engage with technology across the vision care ecosystem.

This role ensures Vision

X drives measurable impact in traffic, engagement, conversion, & partner adoption across North America. The Manager, Product partners closely with Engineering, Data, Design, Customer Success, Sales, & global digital teams to deliver high-quality, scalable experiences that support Helix’s transformation into an integrated SaaS & digital solutions business.

• Define product goals that align with Helix’s commercial strategy & Vision
  
  X platform roadmap.
• Own platform outcomes including consumer engagement, lead quality, conversion, & ECP adoption.
• Establish KPI baselines & quarterly performance targets; report progress to Helix leadership.

• Map & optimize experiences for both consumers & ECP users across the digital journey.
• Drive continuous improvement across search, selection, scheduling, & care pathways.
• Champion accessibility, privacy-by-design, & product quality standards within Helix.

• Maintain & communicate a transparent roadmap covering feature enhancements, integrations, & market rollouts.
• Translate strategy into well-scoped product requirements & acceptance criteria.
• Prioritize the backlog using structured scoring (ICE, RICE, or similar methodologies).

• Lead discovery research, usability studies, & A/B testing to validate hypotheses.
• Partner with Data teams to define tracking, dashboards, & event taxonomy.
• Analyze adoption trends & user behavior; propose evidence-based improvements.

• Develop onboarding pathways, training materials, & feature communication for ECPs.
• Collaborate with Customer Success & Sales to drive platform utilization & value realization.
• Provide product content for marketing, GTM briefs, release notes, & partner communications.

• Align with Design, Engineering, Data, Legal, Compliance, Cybersecurity, & IT on platform readiness.
• Ensure effective coordination between Helix product teams & global product counterparts when needed.

• Scaling a digital platform within a hybrid SaaS & legacy ecosystem.
• Accelerating ECP adoption during a period of transformation & integration.

• 3+ years of Product Management experience with digital, SaaS, or consumer-facing web/mobile products.
• Experience with CRM/CMS systems, platform integrations, & digital experience optimization.
• Bachelor’s degree in Business, Marketing, IT, or related field.

• Experience in healthcare, retail technology, medical technology, or digital partner ecosystems.
• Background working with global product teams & multi-market releases.

This posting is for an existing vacancy within our business.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at  (be sure to provide your name, job r, and contact information so that we may follow up in a timely manner) or email HRC

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.