Technology Services Administrator; Desktop Support
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-01-12
Listing for:
Prosum
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
Technology Services Administrator – Prosum
Base pay range: $80,000.00/yr – $95,000.00/yr
Location:
Onsite, Dallas, TX (zip 75201), 5 days a week (Monday‑Friday).
Experience required: Candidates must have provided technology support for a law firm within the past five years and have supported a Document Management System (DMS) such as iManage or Net Documents.
Key responsibilities- Provide excellent customer service and timely resolution to end‑user technology issues.
- Effectively communicate with end‑users, peers, vendors, and management.
- Follow best practices for hardware deployments and upgrades.
- Create service tickets to track technology issues and take ownership of escalated tickets.
- Provide meeting support – video conferences, webinars, and presentations.
- Maintain office AD security and distribution groups and adhere to information security policies.
- Assist with IT projects and initiatives.
- Experience with Windows 11, Office 365, Document Management Systems (Net Documents), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams.
- Basic understanding of Internet protocols, data connectivity methods, and remote access technologies.
- Telephone and voicemail system training, wireless networking and video conferencing system knowledge.
- Exceptional interpersonal skills and ability to work effectively with end‑users, IT peers, vendors, and managers.
- Ability to work as part of an IT team providing 24x7 support as needed.
- Excellent written and verbal communication skills.
- Minimum of 3 years in a Microsoft environment.
- Experience in medium to large environments.
- Bachelor’s degree.
- Required:
Windows 11, Office 365, Adobe Acrobat, Active Directory. - Preferred: VPN, Intapp, Net Documents.
- Up to 10% travel to other offices for support and projects.
- Occasional light travel to local venues or hotels to assist with technology needs.
Mid‑Senior level
Employment typeFull‑time
Job functionInformation Technology
IndustriesLaw Practice, Legal Services, and Professional Services
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×