Application Administrator – Autodesk Construction Cloud

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** Job Description
** The Autodesk Construction Cloud (ACC) application administrator is accountable for ensuring the ACC Suite of Products are available and performing optimally for the organization. They are responsible for day-to-day configuration, deployment, maintenance, monitoring, and improvement of these applications. Additional responsibilities include providing Tier 2 and/or 3 support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving ACC.

The application administrator is a subject matter expert in ACC and holds vital analytical, customer service, and problem-solving skills. They also work with stakeholders to establish business processes and collaborate with other teams to address strategic business issues being implemented within the application(s).# Responsibilities
* Application Administration
** Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.
* Partner with program leaders, business leaders, project managers, business analysts, database administrators, network administrators, and security engineers on the administration of applications.
* Manage the process of collecting, documenting, communicating and prioritizing feature requests in collaboration with program leaders, internal stakeholders, and vendors.
* Manage the process of tracking, documenting, and communicating beta testing in collaboration with program leaders, internal stakeholders, and vendors.
* Analyze applications for function, features, data requirements, input requirements, output requirements and internal and external checks and controls.
* Plan, coordinate, and communicate changes and upgrades of applications with stakeholders and end users.
* Configure and support application interfaces for data integration with other applications or systems in the environment.
* Managing backups, storage, and integrity of application data or databases.
* Collaborate with stakeholders and other supporting work groups to create, configure, and customize application reports.
* Manage user accounts and service accounts and associated roles and permissions.
* Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
* Collaborate with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps and strategies.
* Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
* Manage the documentation, training, and program for Tier 2 and/or 3 support; providing escalated support for service requests, inquiries, and problems.
* Partner with software vendors for escalated application support, reporting bugs, track and update feature request, recommending features, reviewing release documentation, and other needs.
* Develop process maps with Business Analyst and/or Solution Architect to document current state and future ideal state to support Application Configuration Design.
* Training Development and Implementation
** Support training content development, including but not limited to SharePoint sites, LMS content, and Walk Me content management for ACC.
* Facilitate training sessions to ensure effective knowledge transfer, as required.# Key Knowledge
* Configuring, deploying, maintaining, and monitoring cloud-based enterprise and business applications at scale for a large organization.
* Application administration concepts including application architecture; user and service accounts; services, tasks, and jobs; and load balancing.
* Application deployment concepts including utilization of multiple application or system environments (development, testing, staging, and production), testing, and rollbacks.
* Vendor management concepts including feature requests, development roadmaps, and release management.
* Project management concepts including business analysis, solutioning, timeline management and resource management.
* Working in…