Engineering Manager - Gen AI

We are seeking an experienced Engineering Manager to lead our Generative AI teams. You will inspire and manage a team of engineers, driving performance and innovation. Your role will include developing robust AI-driven products and overseeing strategic project management.

• People and resiliency:
  Mentor and coach individuals on the team
  -Perform evaluations and give feedback to help them progress.
• Execution and Efficiency:
  Planning for fast and flexible delivery by breaking down into milestones
  -Increase efficiency by patterns, frameworks, and processes.
• Product and Technology:
  Improving product and engineering quality.
• Business Goals and Vision:
  Help drive product strategy, Design, and plan open-ended architecture that is flexible for evolving business needs

• Conversations AI:
  Develop AI solutions for appointment booking, form filling, sales, and intent recognition. Ensure seamless integration and interaction with users through natural language processing and understanding.
• Workflows AI:
  Create and optimize AI-powered workflows to automate and streamline business processes.
• Voice AI:
  Focus on VOIP technology with an emphasis on low latency and high-quality voice interaction. Fine-tune voice models for clarity, accuracy, and naturalness in various applications.
• Support AI:
  Integrate AI solutions with Fresh Desk and Click Up to enhance customer support and ticketing systems. Develop tools for automated response generation, issue resolution, and workflow management.
• Platform AI:
  Oversee AI training, billing, content generation, funnels, image processing, and model evaluations. Ensure scalable and efficient AI models that meet diverse platform needs and user demands.

• Expertise with large-scale AI Agents along with Response Evaluations, Expertise with RAG, including improving retrieval, chunking experimentation,
• Extensive hands-on experience with Node. Js /python and Vue.js (or React/Angular).
• Experience with scaling the services to at least 200k+ MAUs.
• Bachelor's degree or equivalent experience in Engineering or a related field of study.
• 7+ years of engineering experience with 2+ years of management experience.
• Strong people, communication, and problem-solving skills.