Technical Support Specialist

We are seeking a skilled Systems Technician to support and maintain the company’s computer systems, servers, and network infrastructure. This full‑time role is ideal for an IT professional with strong technical troubleshooting abilities and a commitment to ensuring smooth, secure, and efficient daily operations. The successful candidate will install and configure hardware, monitor system performance, resolve technical issues, and provide hands‑on support to end users across the organization.

This position may require occasional travel to company sites for hardware deployment or troubleshooting needs.

• Install, configure, and maintain computers, servers, and networking equipment.
• Monitor system performance and conduct routine maintenance, updates, and patches.
• Assist with system upgrades, migrations, and technology deployments.
• Manage data backups, recovery processes, and support disaster recovery planning.
• Maintain accurate documentation for system configurations, updates, and procedures.

• Troubleshoot and resolve hardware, software, and connectivity issues.
• Provide timely technical support to end users for desktops, laptops, mobile devices, and business applications.
• Ensure compliance with company IT policies, cybersecurity standards, and data protection practices.
• Work closely with IT team members to support company‑wide technology needs.
• Collaborate with external vendors and service providers to resolve complex issues and coordinate equipment or software repairs.
• Support IT asset management and contribute to continual service improvement initiatives.

• Work performed in an office and technical environment.
• Occasional travel may be required for equipment installation, maintenance, or support.
• Must be able to lift and transport computer equipment (up to 40 lbs.) when needed.
• May require occasional evening or weekend work during system updates or issue resolution.

• 1-3 years of tech support experience
• Active Directory
• CompTIA A+, Network+, Security+, or Microsoft Certified Professional.
• Experience with virtualization technologies such as VMware or Hyper‑V.
• Knowledge of cloud computing platforms (Azure, AWS, Google Cloud).
• Experience with IT asset management and ticketing systems.

Equal Opportunity Employer / Veterans / Disabled

Military connected talent encouraged to apply

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.