Manager, Product Technology

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray‑Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best‑in‑class shopping experiences such as Sunglass Hut, Lens Crafters, and Target Optical, and leading e‑commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one‑on‑one, developing professional relationships based on trust and care.

The Manager, Product Technology (Helix) leads product strategy, roadmap execution, & ongoing optimization for the Vision

X platform—Helix’s is a next‑generation digital solution that elevates how consumers & eye care partners (ECPs) engage with technology across the vision care ecosystem.

This role ensures Vision

X drives measurable impact in traffic, engagement, conversion, & partner adoption across North America. The Manager, Product partners closely with Engineering, Data, Design, Customer Success, Sales, & global digital teams to deliver high‑quality, scalable experiences that support Helix’s transformation into an integrated SaaS & digital solutions business.

• Define product goals that align with Helix’s commercial strategy & Vision
  
  X platform roadmap.
• Own platform outcomes including consumer engagement, lead quality, conversion, & ECP adoption.
• Establish KPI baselines & quarterly performance targets; report progress to Helix leadership.

• Map & optimize experiences for both consumers & ECP users across the digital journey.
• Drive continuous improvement across search, selection, scheduling, & care pathways.
• Champion accessibility, privacy‑by‑design, & product quality standards within Helix.

• Maintain & communicate a transparent roadmap covering feature enhancements, integrations, & market rollouts.
• Translate strategy into well‑scoped product requirements & acceptance criteria.
• Prioritize the backlog using structured scoring (ICE, RICE, or similar methodologies).
• Lead discovery research, usability studies, & A/B testing to validate hypotheses.
• Partner with Data teams to define tracking, dashboards, & event taxonomy.
• Analyze adoption trends & user behavior; propose evidence‑based improvements.

• Develop onboarding pathways, training materials, & feature communication for ECPs.
• Collaborate with Customer Success & Sales to drive platform utilization & value realization.
• Provide product content for marketing, GTM briefs, release notes, & partner communications.

• Align with Design, Engineering, Data, Legal, Compliance, Cybersecurity, & IT on platform readiness.
• Ensure effective coordination between Helix product teams & global product counterparts when needed.

• Scaling a digital platform within a hybrid SaaS & legacy ecosystem.
• Accelerating ECP adoption during a period of transformation & integration.

• 3+ years of Product Management experience with digital, SaaS, or consumer‑facing web/mobile products.
• Experience with CRM/CMS systems, platform integrations, & digital experience optimization.
• Bachelor’s degree in Business, Marketing, IT, or related field.

• Experience in healthcare, retail technology, medical technology, or digital partner ecosystems.
• Background working with global product teams & multi‑market releases.

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In…