Manager, Product Technology

Overview

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. Our portfolio includes the Essilor brand, Varilux, Crizal, Eyezen, Stellest, Transitions, Ray‑Ban, Oakley, Persol, Oliver Peoples, Sunglass Hut, Lens Crafters, Target Optical, and leading e‑commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors, our Professional Solutions team works one‑on‑one with customers to build trusted, care‑oriented relationships.

Join our global community of over 200,000 employees worldwide and help transform the eyewear and eye‑care industry.

The Manager, Product Technology (Helix) leads product strategy, roadmap execution, and ongoing optimization for the Vision

X platform. Helix is a next‑generation digital solution that elevates how consumers and eye‑care partners (ECPs) engage with technology across the vision‑care ecosystem. The role ensures Vision

X drives measurable impact in traffic, engagement, conversion, and partner adoption across North America and collaborates closely with Engineering, Data, Design, Customer Success, Sales, and global digital teams.

• Define product goals that align with Helix’s commercial strategy & Vision
  
  X platform roadmap.
• Own platform outcomes including consumer engagement, lead quality, conversion, and ECP adoption.
• Establish KPI baselines & quarterly performance targets; report progress to Helix leadership.

• Map & optimize experiences for both consumers & ECP users across the digital journey.
• Drive continuous improvement across search, selection, scheduling, & care pathways.
• Champion accessibility, privacy‑by‑design, and product quality standards within Helix.

• Maintain & communicate a transparent roadmap covering feature enhancements, integrations, & market rollouts.
• Translate strategy into well‑scoped product requirements & acceptance criteria.
• Prioritize the backlog using structured scoring (ICE, RICE, or similar methodologies).

• Lead discovery research, usability studies, & A/B testing to validate hypotheses.
• Partner with Data teams to define tracking, dashboards, & event taxonomy.
• Analyze adoption trends & user behavior; propose evidence‑based improvements.

• Develop onboarding pathways, training materials, & feature communication for ECPs.
• Collaborate with Customer Success & Sales to drive platform utilization & value realization.
• Provide product content for marketing, GTM briefs, release notes, & partner communications.

• Align with Design, Engineering, Data, Legal, Compliance, Cybersecurity, & IT on platform readiness.
• Ensure effective coordination between Helix product teams & global product counterparts when needed.

• Scaling a digital platform within a hybrid SaaS & legacy ecosystem.
• Accelerating ECP adoption during a period of transformation & integration.

• 3+ years of Product Management experience with digital, SaaS, or consumer‑facing web/mobile products.
• Experience with CRM/CMS systems, platform integrations, & digital experience optimization.
• Bachelor’s degree in Business, Marketing, IT, or related field.

• Experience in healthcare, retail technology, medical technology, or digital partner ecosystems.
• Background working with global product teams & multi‑market releases.

Compensation and benefits are based on geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus or commission plan may also be offered. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, faith, social condition, expectations about domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.