Application Administrator - Marketing and Video Technologies

Application Administrator - Marketing and Video Technologies page is loaded## Application Administrator - Marketing and Video Technologies locations:
Dallas, TX:
Denver, CO:
Colorado Springs, COtime type:
Full time posted on:
Posted 30+ Days Agojob requisition :
JR-12865##
** Job Description
** The Enterprise Application Administrator works in the Application Administration department of the Enterprise Technology Solutions (ETS) workgroup. They are accountable for ensuring enterprise and/or business applications are available and performing optimally for the organization. They are responsible for day-to-day configuration, deployment, maintenance, monitoring, patching, and improvement of these applications.  Additional responsibilities include providing Tier 3 support, performing break-fix activities, complex issue resolution, root cause analysis, and supporting projects involving enterprise and business applications.

The Enterprise Application Administrator is a subject matter expert in one or more applications and holds vital analytical, customer service, and problem-solving skills. They also collaborate with other teams to address strategic business issues involving applications.# Role Responsibilities
* Serve as the technical subject matter expert for administering one or more enterprise and/or business applications.
* Partner with project managers, business analysts, database and network administrators, and security engineers on the administration of applications.
* Analyze applications for function, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment and data interface capabilities.
* Plan, coordinate, and communicate changes, deployments, and upgrades of applications with stakeholders.
* Perform functional, performance, and smoke testing, installations, upgrades, and hotfix deployments of applications.
* Configure and support application interfaces for data integration with other applications or systems in the environment.
* Managing backups, storage, and integrity of application data or databases.
* Create, configure, and customize application reports.
* Managing user accounts and service accounts and associated roles and permissions.
* Provide Tier 2 and/or 3 support including investigating, resolving, and performing root cause analysis on incidents, and provide escalated support for service requests, inquiries, and problems.
* Championing best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
* Collaborating with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps, and strategies.
* Write and maintain documentation related to the application including end user instructions, operating procedures, knowledgebase articles, technical drawings, and system reference documentation.
* Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.# Role Requirements## Education Required
* Associate’s degree in information technology or a related discipline. Experience may be considered in lieu of degree.

Desired
* Bachelor’s degree in information technology or a related discipline.
* Certification in Application Administration for one or more enterprise systems. Examples include (but are not limited to):  + CRM systems (Certified Salesforce Administrator, Certified Hub Spot CRM Administrator, Fresh sales CRM Admin Certified, etc.)  + ERP systems (Acumatica ERP Certified System Administrator, Oracle ERP Cloud Certified Professional, Microsoft 365 Certified Dynamics Administrator, etc.)  + HCM systems (Workday Pro Certified, Paycom certified administrator, UKG Pro certified administrator)  + Other enterprise-class systems (Microsoft 365 Certified Enterprise Administrator Expert,  Admin certified)## Knowledge & Experience
* 2+ years’ experience configuring, deploying, maintaining, monitoring, and patching on-premises and cloud- based enterprise and business…