Manager Sales Insights

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

As the Manager of Sales Insights supporting Southwest Business, you'll lead a high-performing Team of Analysts who transform complex Customer data into actionable insights that drive strategic decisions and fuel business growth. Your Team will harness transaction, travel, and engagement data to help corporate partners understand their Customers, uncover opportunities, and deliver experiences that delight while moving key business metrics. You'll coach your Team in both technical excellence and storytelling, while ensuring insights are not only accurate but also compelling and actionable for both internal stakeholders and external partners.

In this role, you'll also guide the development of advanced analytics, modeling, and self-service tools like dashboards and reporting systems. By identifying and leading initiatives across sales, analytics, and operations, you'll help shape the future of Southwest Business. This role's leadership will directly influence how we grow our corporate partnerships and ensure more business travelers choose Southwest, and they'll make a measurable impact on our growth, our Brand, and the Customers we serve.

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Model the Southwest Way

• Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees
• Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment
• Invest in Leadership and self-growth through participating in continuous learning and development

• Deliver revenue driving account strategies and tactics that maximize ROI
• Create and manage the work plan to translate business data/reporting needs from conception to delivery
• Co-create and deliver the contract strategy to maximize agreements and campaigns to drive revenue and share growth
• Drive continuous improvement in the sales and reporting processes by recognizing inadequacies, proactively recommending changes, and identifying automation opportunities to improve the usability and effectiveness of analytics
• Partner with the Sales Team to develop effective selling tools and presentations, and join Customer meetings to navigate difficult negotiations while delivering insights, opportunities, QBRs, and RFPs
• Train selling, negotiating, and storytelling techniques to guarantee objectives, KPIs and goals are achieved from sales teams
• Lead others on the application of mathematics, statistics, and/or advanced modeling methods to discover and gain insights on business problems; create, monitor, and manage entities; and/or develop predictive or prescriptive capabilities in creative ways
• Collaborate with other Departments (Marketing, Network Planning, Revenue Management, Data Science, Financial Planning & Analysis) to identify and source business critical data for incorporation into business proposals and reporting
• Lead Department projects; provide facilitation and consultation regarding analytics strategies
• Execute and drive operational cross departmental…