Legal Operations Manager

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Position summary:

The Legal Operations Manager supports a full range of responsibilities for the legal and contracting team in the Company’s Payments and Intelligence verticals. This role includes primary management and oversight of the contracting dashboard and staffing queue for contracts flow, interfacing with representatives in the department’s sales and credit groups to manage customer acquisition through the contracting process, and coordinating with the operations group in response to service of process and other legal requests.

This role will work closely with General Counsel and other attorneys of the Company, as well as business stakeholders at all levels of the company.

• Contracting Queue Management:
  Oversee the contracting dashboard and management queue in Salesforce and Docusign CLM.
• Contracting Queue Management:
  Manage and oversee contracting queue and staffing, including contract generation and redlining, to adhere to departmental SLAs for contract managers and attorneys.
• Contracting Queue Management:
  Coordinate with internal stakeholders (sales, operations, IT, credit, etc.) as related to contracting status and progress.
• Contracting Queue Management:
  Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations.

• Legal Operations Responsibilities:
  Work with the Company’s attorneys and operational stakeholders in response to service of process items (subpoenas, etc.) related to the Company’s Payments and Intelligence divisions.
• Legal Operations Responsibilities:
  Coordinate discovery related to litigation impacting the Company’s Payments and Intelligence divisions.
• Legal Operations Responsibilities:
  Assist with other legal operational tasks as requested by the Company’s General Counsel or other Company attorneys.

• Legal Process Improvement:
  Evaluate and streamline legal processes, procedures, and workflows to remove barriers to execution, improve efficiency and productivity.
• Legal Process Improvement:
  Identify opportunities for automation and implement technology solutions to streamline legal operations.
• Legal Process Improvement:
  Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations.
• Legal Process Improvement:
  Continuously monitor and assess process performance, identify bottlenecks, and propose enhancements.

• Legal Project Management:
  Oversee legal projects and initiatives, ensuring timely execution and successful completion.
• Legal Project Management:
  Define project goals, scope, timelines, and resource allocation in collaboration with legal teams.
• Legal Project Management:
  Monitor project progress, identify risks and obstacles, and implement appropriate mitigation strategies.
• Legal Project Management:
  Facilitate effective communication and collaboration among project stakeholders, including legal professionals, executives, and external partners.
• Legal Project Management:
  Oversee projects, initiatives and other tasks that support the Legal team (e.g., SharePoint updates, time tracking, etc.).

• Data Analytics and Reporting:
  Develop and maintain metrics, dashboards, and reports to track and analyze legal department performance.
• Data Analytics and Reporting:
  Utilize data analytics to identify trends, patterns, and opportunities for improvement.
• Data Analytics and Reporting:
  Provide actionable insights and recommendations to drive informed decision-making.
• Other duties as assigned.

• Bachelor’s Degree in business or related field required
• 3-5 years of experience with legal contract operations and management in a corporate environment
• Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role
• Proven track record of collaborating with groups (e.g., finance, operations, sales, IT) to set objectives and produce meaningful results
• Strong understanding of legal operations, processes, and workflows
• Experience with contracting processes and workflows preferred

• Excellent…