Global eCommerce Delivery Manager

What You’ll Be Serving Up

The Global eCommerce Delivery Manager is responsible for maximizing sales and profitability across both owned delivery and third‑party aggregators, defining global best practices, and building scalable frameworks that enable markets to win in the fast‑evolving delivery ecosystem. The ideal candidate brings deep experience in aggregator management and eCommerce optimization, combining commercial acumen with a data‑driven approach to enhance visibility, conversion, and customer experience.

• Define the global eCommerce delivery strategy across owned and third‑party channels, ensuring alignment with overall digital commerce goals.
• Develop scalable commercial frameworks for pricing, promotion, and menu architecture to maximize delivery profitability.
• Partner with markets to identify and prioritize opportunities for delivery growth, testing, and innovation.
• Lead ongoing benchmarking to identify emerging aggregator trends and competitive best practices globally.

• Serve as the global lead for aggregator relationships (e.g., Uber Eats, Door Dash, Deliveroo, Delivery Hero, Grubhub, Zomato), shaping joint business plans and influencing partner roadmaps.
• Define and cascade aggregator best practices for menu optimization, search ranking, promotions, and content strategy.
• Support markets in building effective partnership governance models with aggregator platforms to enhance visibility, conversion, and repeat rate.
• Develop shared commercial scorecards and frameworks for ROI measurement and optimization.

• Partner with global product and technology teams to strengthen the owned delivery channel experience, focusing on speed, ease, and value.
• Establish best practices for DaaS operations and marketing, ensuring end‑to‑end excellence from ordering to fulfilment.
• Collaborate with operations to integrate digital and in‑restaurant processes for a seamless customer delivery experience.

• Develop a global measurement framework for delivery performance, covering penetration, order frequency, average check, contribution margin, and ROI.
• Leverage analytics and experimentation to drive channel optimization and continuous improvement.
• Lead quarterly business reviews with markets, synthesizing performance insights and identifying global opportunities.

• Act as the global delivery capability lead, building market readiness through playbooks, toolkits, and learning programs.
• Champion a test‑and‑learn mindset across the system, sharing successes and codifying global standards.
• Collaborate with brand and marketing teams to ensure delivery is fully integrated into the global calendar, menu, and campaign planning.

• 8–10 years of experience in digital commerce, channel marketing, or platform management roles within QSR, retail, or aggregator platforms.
• Proven track record in managing or scaling delivery channels, both owned and third‑party (aggregators).
• Strong understanding of eCommerce levers: menu architecture, digital merchandising, conversion optimization, and promotional strategy.
• Experience managing global or regional partnerships with aggregators or marketplaces.
• Analytical and data‑driven approach, with the ability to translate insights into actionable commercial strategies.
• Strong stakeholder management and influencing skills across global and matrixed organizations.
• Passion for digital innovation, emerging delivery technologies, and omnichannel customer experience.

• Competitive salary and benefits package.
• Opportunity to innovate within a global brand and make a significant impact.
• Collaborative, fast‑paced work environment with a focus on professional growth and development.

Salary Range: $125,000 – 140,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job‑related factors.