Sr. IT Platform Manager, Salesforce

Overview

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Sr. IT Platform Manager, Salesforce based at our National Center in Dallas, TX

The Sr. IT Platform Manager is responsible for contributing to the design of vision, strategy, and roadmap for platform(s) across the enterprise. Ensures the platform(s) ecosystem supports business objectives through effective prioritization, stakeholder alignment, and structured change management.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on Linked In, Instagram, Facebook, X, and atheart.jobs.

• Defines and maintains the Salesforce product vision, strategy, and multi-year roadmap aligned with organizational goals. Partners with business leads and technology leadership to translate business needs into prioritized product initiatives. Serves as the primary liaison between business stakeholders and technical teams to ensure clarity on goals, priorities, and impacts.
• Maintains a transparent, prioritized backlog of enhancement requests and business needs. Aligns backlog priorities with strategic outcomes and available budget.
• Leads change management and adoption activities for new Salesforce features, processes, and releases. Gathers feedback from business stakeholders to inform ongoing platform improvements and roadmap adjustments.
• Develops communication, training, and rollout plans to drive user adoption and business readiness. Facilitates requirements for workshops and collaborates with business analysts to ensure clarity of user stories and acceptance criteria.
• Defines and tracks KPIs to measure platform adoption, business value, and user satisfaction.
• Facilitates governance processes for request intake, prioritization, and platform change approvals. Partners with IT governance, data management, and security teams to maintain compliance and operational excellence.
• Performs other duties as required or assigned, which are reasonably within the scope and responsibility of the job level and family.

Want to help get your resume to the top? Take a look at the experience we require:

• Bachelor's degree or equivalent
• 5 years minimum prior relevant experience
• Required Skills:
  
  Analytical Thinking, Attention to Detail, Collaboration, Concept Development, Conceptual Thinking, Critical Thinking, Data Analytics, Effective Communication, Engineering Analysis, Feasibility Study, Flexibility, Gathering Information, Initiative, Market Research, New Product Development, Problem Solving, Product Development, Product Development Life Cycle, Product Marketing, Regulatory Compliance, Value Engineering

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; based on the type of position
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement…