More jobs:
Support Engineer
Job in
Dallas, Dallas County, Texas, 75215, USA
Listed on 2026-01-12
Listing for:
Kmslh
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
** Support Engineer
** to join our organization! KMS Lighthouse is an industry leader in knowledge management, working with Fortune 500 and Fortune 1000 enterprise-level customers. If you’re interested in the intersection of technology, innovation, and knowledge, this is the place to be!
The Support Engineer at KMS Lighthouse will be a primary technical team player in providing support for our major clients all around the US. There are multiple shifts available for this position. Times are flexible, but would include either 9-5pm CST or 1-9pm CST.An ideal candidate will be presenting experience as a technical support engineer for software solutions across SaaS/PaaS/IaaS with a love for technology, curiosity about new products and approaches, and a get-to-know-how-it-works attitude.
### Responsibilities Primary duties include, but are not limited to
- * Receiving tickets, screening them, completing the tickets, or distributing to specialized team members
* Working closely with the team leader, other members of the support team, as well as collaborating with Dev Ops and the Development teams
* Troubleshooting incidents and system events; escalating to specialized teams when necessary
* Taking an active role in the customer lifecycle and business continuity events
* Interfacing with enterprise-level clients on a day-to-day for live troubleshooting and/or other types of technical calls ### Requirements
* 1 year of experience in a
** client-facing
** Technical Support role is required
* 1 year of experience supporting a SaaS/IaaS/PaaS product
* Experience supporting Linux based systems in a commercial environment including reading logs and writing commands
* Working knowledge of at least one cloud service provider, preferably Azure
* Experienced working with Jira - a plus
* Good working knowledge of ITSM processes and tools, including, but not limited to: service desk, logging, and monitoring
* Excellent communication skills and the ability to interact effectively with technical and non-technical personnel
* Self-motivated, proactive approach, and ability to work well with little direct supervision
* Strong problem-solving skills and a knack for troubleshooting
* Attention to detail, highly organized, with an absolute focus on quality of result ### Benefits
* Medical, Vision, Dental
* 401K + 401k Match
* 11 Paid Holidays
* PTO & Sick Days
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