Infrastructure Cloud Engineer Lead

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Company Overview: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

• Lead, mentor, and develop a team of cloud Windows/Linux engineers and administrators.
• Allocate resources, manage schedules, and ensure adherence to SLAs and KPIs.
• Conduct regular team meetings, performance reviews, and training sessions.
• Provide oversight for daily operations, incident management, change management, and problem resolution across customer cloud environments.
• Supervise deployment, maintenance, and optimization of cloud infrastructure following best practices and security standards.
• Ensure monitoring, backup, patching, and disaster recovery configurations are properly implemented.
• Conduct root cause analyses for critical incidents and drive corrective/preventive actions.
• Act as escalation point for customers during incidents or critical issues.
• Participate in client meetings, provide technical guidance, and support cloud solution discussions.
• Prepare and present operational reports, incident summaries, and optimization recommendations.
• Oversee the development and implementation of automation tools/scripts for provisioning, configuration management, monitoring, and reporting.
• Identify areas for operational improvement and cost optimization.
• Ensure all managed environments are operated according to organizational policies, compliance frameworks, and industry best practices.
• Collaborate with security teams for vulnerability management, cloud security compliance, and incident investigation.

• 12+ years' experience in Cloud operations/administration, with proven experience in Windows or Linux.
• 7+ years' experience in a technical team lead, supervisory, or project management role.
• 5+ years multi‑cloud experience (must have hands‑on in at least two of AWS, Azure, GCP, OCI).
• Direct experience in managed services, NOC, SOC, or MSP environments is a must.

• Deep understanding of Windows Server OS (2016, 2019, 2022):
  Active Directory, Group Policy, DNS, DHCP, WSUS, etc.
• Strong Linux administration skills: RHEL, CentOS, Ubuntu, systemd, SELinux, cron, etc.
• Scripting and automation:
  Power Shell (Windows), Bash (Linux), and tools like Ansible or Puppet.
• Virtualization technologies: VMware vSphere, Hyper‑V, KVM.
• Patch management and OS lifecycle management.
• Performance tuning and system optimization for both Windows and Linux servers.
• Monitoring and logging tools:
  Nagios, Zabbix, Prometheus, Grafana, Windows Event Viewer, etc.
• Backup and disaster recovery strategies and tools (e.g., Veeam, Bacula, Commvault).
• Security hardening and compliance (CIS benchmarks, STIGs).
• Networking fundamentals: TCP/IP, routing, firewalls, load balancing.
• Proven leadership and people management skills.

• Bachelor's degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field.

• Windows/Linux certifications (e.g., Microsoft Certified: Windows Server Hybrid Administrator Associate).
• Microsoft Certified:
  Azure Administrator Associate.
• Red Hat Certified System Administrator (RHCSA).
• Red Hat Certified Engineer (RHCE).
• ITIL Foundation Certification (a plus).

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long‑term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start‑up companies.

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NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national…