Vice President, AACU Information Security and IT Operations

Vice President, AACU Information Security and IT Operations. This role, within the American Airlines Federal Credit Union, leads enterprise information security, IT service management, and application support, ensuring a secure, efficient, and reliable IT environment that aligns with business objectives and regulatory requirements.

• Information Security Leadership
  • Develop and execute a comprehensive enterprise information security strategy aligned with business objectives and regulatory requirements
  • Lead all cybersecurity policies, frameworks, and incident response initiatives
  • Establish and oversee security controls, compliance programs (NIST, ISO 27001, SOC 2, PCI-DSS), and audit processes
  • Develop security strategy, including SIEM, endpoint protection, IAM, and cloud security solutions
  • Act as the primary liaison for security-related audits, legal matters, and board reporting
  • Lead security operations, vulnerability management, threat detection, and response efforts to proactively mitigate risks
• IT Operations & Service Management
  • Oversee Application Support, IT Helpdesk, and Service Desk operations to ensure high availability, performance, and end-user satisfaction
  • Implement and optimize ITIL best practices for incident, problem, change, and asset management
  • Enhance IT service management frameworks to ensure efficiency in ticket resolution, escalation processes, and user support
  • Lead application support teams to ensure system reliability, maintenance, and continuous improvement
  • Partner with business units to improve IT operational efficiency and innovation while maintaining cost-effectiveness
  • Drive digital transformation initiatives related to ITSM, automation, and operational enhancements
  • Manage IT vendor relationships, contracts, and procurement for security and operational technology solutions
• Leadership & Strategy
  • Provide strong leadership to a team, fostering a culture of collaboration, accountability, and innovation
  • Develop and manage budgets, ensuring cost-effective solutions without compromising security or performance
  • Serve as an advisor to the SVP Technology on security and IT operational matters
  • Maintain up-to-date knowledge of industry trends, emerging threats, and best practices to continuously evolve the organization’s IT capabilities
  • Represent the IT operations and information security function in board meetings, executive discussions, and cross-functional committees
  • Participate in strategic planning and business alignment initiatives
  • Perform other duties as assigned
• Compliance & Risk

  The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information and for ensuring that work is in compliance with applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

All you ll need for success

• Minimum Qualifications – Education & Prior Job Experience
  • Bachelor’s degree in information technology, Cybersecurity, Business, or a related field
  • 10+ years of leadership experience in IT Operations and Information Security with a proven track record of success
  • Deep expertise in cybersecurity frameworks, regulatory compliance, and risk management
  • Knowledge of IT service management (ITSM) and application support
  • Hands-on experience with cybersecurity tools, IT operations platforms, and service desk management software
  • Demonstrated experience in leading cross-functional teams and managing large-scale IT initiatives
• Preferred Qualifications – Education & Prior Job Experience
  • Master’s degree in a subject area relevant to the role
  • Experience implementing and administrating an information security program
  • Experience with financial services industry, credit union’s departments, products and systems
  • Technical experience to include desktop (client side), telecommunications, data center storage, virtualization, routing/switching, server, and security technologies
• Skills, Licenses & Certifications
  • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
  • Ability to demonstrate excellent oral and written…