Director, Data Center Operations - North America

Overview

Lambda, The Superintelligence Cloud, builds Gigawatt-scale AI Factories for Training and Inference. Lambda’s mission is to make compute as ubiquitous as electricity and give every person access to artificial intelligence. One person, one GPU.

If you'd like to build the world's best deep learning cloud, join us.

Lambda, Inc. is seeking a highly skilled and experienced Director of Data Center Operations to lead and support Lambda Data Center Operations in North America.

As Director of Data Center Operations for North America you lead and support large‑scale AI and high‑performance computing (HPC) infrastructure in all of Lambda’s North America data centers. This individual will lead and oversee all aspects of data center operations— including reliability, hardware break/fix, capacity planning, provider interface, team mentorship, and new data center setup—ensuring world‑class uptime, customer response, and scalability to meet rapidly growing AI infrastructure demands.

• Develop and execute the North American data center operations strategy aligned with AI infrastructure goals and organizational growth.
• Drive continuous improvement across facility operations, emphasizing sustainability, efficiency, and resilience.
• Partner with Engineering, Capacity Planning, and Infrastructure teams to forecast and support future AI and GPU‑based compute requirements. As well as provide operational feedback on designs and system improvements.
• Oversee expansion projects, retrofits, and site selection in collaboration with Data Center Infrastructure Engineering and HPC Architecture teams.

• Lead a multi‑site operations team ensuring 24/7/365 reliability, availability, and SLA response across all facilities.
• Establish standardized procedures, metrics, and best practices for preventive maintenance, incident management, and service delivery.
• Monitor operational KPIs including uptime, PUE, safety, and compliance with corporate and regulatory standards.
• Implement automation and AI‑driven monitoring solutions to optimize system performance and predictive maintenance. Coordinate and communicate data center provider maintenances with customers and impacted teams.

• Build, mentor, and scale a high‑performing team of operations managers, technicians, and engineers across multiple regions.
• Routinely visit all sites to maintain standards, develop relationships, and identify areas of efficiency.
• Foster a culture of safety, accountability, and continuous learning driving data center operations to take on more responsibility and work up the stack.
• Assist in the build out of new data center whitespace and deployment of AI Infrastructure.

• Develop and manage operating budgets, capital expenditures, and cost‑optimization initiatives.
• Oversee strategic vendor partnerships with numerous data center providers for power, cooling, maintenance, and critical infrastructure components.

• Ensure compliance with environmental, safety, and industry regulations (e.g., NFPA, OSHA, ISO standards).
• Lead incident response and root cause analysis to drive preventive improvements for incidents related to data center operations or infrastructure.
• Act as primary point of contact for audits related to data center operations for compliance such as SOCII, ISO, etc.

• 10+ years of experience in data center operations
  , with at least 7 years in a leadership role managing multi‑site or hyperscale facilities.
• Proven experience supporting AI, HPC, or cloud infrastructure at scale.
• Deep understanding of power and cooling systems
  , networking
  , capacity planning
  , and facility automation tools (DCIM, BMS, etc.).
• Strong track record of improving operational efficiency and managing relationships with data center providers.
• Preferred Bachelor’s degree in Engineering, Computer Science, or related field;
  Master’s bonus.
• Exceptional communication, cross‑functional collaboration, and stakeholder management skills. Ability to build relationships and consensus and positive team culture.
• Willingness to travel (up to 50%) to data…