Service Desk Engineer

Service Desk Engineer at Triumph

Are you a tech‑savvy problem‑solver who thrives on tackling complex IT challenges? Triumph is looking for a Level 2 IT Support Engineer to join our fast‑paced Service Desk team. In this role, you'll be the go‑to expert for escalated technical issues, a mentor to junior staff, and a trusted partner to executive‑level users.

Day in the Life
No two days are the same! You'll dive into a mix of hands‑on troubleshooting, working directly with leadership, and mentoring junior engineers. Whether you're jumping on a critical issue, helping improve our processes, or collaborating across teams, you'll be at the heart of keeping Triumph running smoothly.

• Troubleshoot and resolve complex technical issues across Windows, macOS, and Linux systems
• Support Microsoft 365, Exchange Online, Azure AD, VPN, DNS, DHCP, and basic networking
• Manage and support endpoints using Intune and JAMF
• Deliver white‑glove support to C‑Suite and executive team members
• Serve as a technical escalation point and mentor for Level 1 engineers
• Maintain accurate documentation of incidents, fixes, and procedures
• Improve ITIL‑based processes for incident, problem, and change management
• Respond to critical issues as part of an on‑call rotation
• Collaborate with infrastructure, security, and application teams
• Identify and drive opportunities to enhance IT service delivery

• Bachelor’s degree in IT or related field – or equivalent hands‑on experience
• 3+ years in technical support, with at least 2 years at a Tier 2 level
• Experience supporting users both in‑person and remotely in a corporate environment
• Strong knowledge of Active Directory, Group Policy, Exchange Admin Center, Intune, JAMF, Windows 10/11, macOS, and basic networking
• Previous experience mentoring or guiding junior team members
• Familiarity with tools like VMware Horizon, OKTA, Azure, Slack, Zoom, and Share Point
• Excellent troubleshooting and communication skills
• Proven ability to work independently, manage priorities, and stay calm under pressure
• Must be able to travel occasionally within a 20‑mile radius of our corporate office

Apply now and take the next step in your career. We’re excited to meet you!

We offer Medical, Dental, Vision, Paid Time Off, 401(k) and much more.

Mid‑Senior level

Full‑time

Information Technology

Plano, TX $45,000.00–$55,000.00