Senior Technical Support Engineer

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Verily is a subsidiary of Alphabet focused on a data-driven approach to health. Our purpose is to bring the promise of precision health to everyone, every day. We generate and activate data from a variety of sources to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our expertise in technology, data science and healthcare enables the healthcare ecosystem to drive better health outcomes.

The Technical Solutions team focuses on care and research innovation. We support new business by expanding the boundary of the product in select areas, and we provide a scalable technical support framework for One Verily, Verily Workbench, Onduo, Stargazer, and other portfolios. As a Senior Technical Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues.

You will also provide support for infrastructure, permission, and configuration changes. These high-level technical support and sustaining engineering services help customers achieve their business outcomes. You will collaborate with customers, developers, architects, and operations teams to troubleshoot complex issues and help build support tooling and infrastructure.

The position necessitates travel, approximately 25%.

• Help define and manage technical customer issues, owning the issue lifecycle from start to finish.
• Project manage new client deployment issues through to resolution.
• Determine root cause by examining code; troubleshoot customer-reported issues; implement security and permissions configuration changes.
• Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution.
• Create reports and dashboards for internal issue tracking purposes.

• 3+ years experience with Python, R, or similar object-oriented language;
  Bachelor's Degree in Statistics, Computer Science, Mathematics or Information Systems or related field.
• Familiarity with SQL and ability to identify root causes of data issues. Proficiency with Jira and Git Hub. Cloud operations experience such as creating buckets, VMs, or security access controls.
• Excellent troubleshooting skills with the ability to track complex details and translate investigations into next steps for customers or engineering.
• Exceptional ability to communicate technical details to both senior developers and non-technical customers.

• 4+ years of experience in software or healthcare technology.
• Experience troubleshooting data issues.
• Experience supporting highly regulated software.
• Self-starter mentality with a passion for owning and driving issues to resolution.

Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.

The US base salary range for this full-time position is $134,000 - $190,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries for the position across US locations. Within the range, pay is determined by location and other factors including skills, experience, and education.

The recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that compensation details listed in US role postings reflect base salary only and do not include bonus or benefits.

Verily Life Sciences LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please . If you’d like more information on your EEO rights under the law, please .

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

• Mid-Senior level

• Full-time

• Information Technology

• Hospitals and Health Care

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Verily Life Sciences LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please . If you’d like more information on your EEO rights under the law, please .