Human Resources Administrator

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Our team is looking for an experienced human resource administrator to support and execute our people initiatives. In this role, you will work with leadership to provide internal HR support, while helping to improve HR processes. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred.

This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

WHAT DOES SOMEONE IN THIS ROLE DO?

This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.

Key Responsibilities:

• General HR support, in partnership with operations
• Coordinate with the Talent Acquisition Team to ensure efficient and accurate new hire onboarding
• Provide a high level of administrative and professional support
• Compose and edit correspondence and other documents, preparation of information and reports, collecting information to and researching issues
• Understand business goals and recommend effective HR strategies
• Monitor employee engagement with a "hands-on" approach that may include remote interactions
• Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies
• Passion for innovative HR solutions and process improvement
• Drive effective employee relations, retention and reward programs
• Comfort with high volume workload
• Manage multiple priorities
• Excellent organizational and interpersonal skills

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess a fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

• 1+ years of experience in HR administration
• Some Undergraduate level education
• Exceptional interpersonal & communication skills
• Working knowledge of Microsoft Office including Outlook, Excel, Word & Power Point
• Understanding of training tools and techniques
• Possess effective conflict resolution skills
• Possess time management, planning, organizational and multi-tasking skills
• Excellent presentation skills (oral and written)
• Ability to work in a professional but fast-paced environment
• Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles
• Address knowledge, expertise, and performance gaps with constructive feedback
• Comfortable with providing and accepting critical feedback.
• Capable of prioritizing and organizing work efficiently to meet deadlines

PREFERRED QUALIFICATIONS:

• Military, local, state or federal government experience is a plus
• Experience working in a contact center environment is a plus
• Graduation from an accredited two-year or four-year college or university is a plus
• SHRM-SCP or similar certification is a plus

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off:
  Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards:
  Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits:
  Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings:
  Secure your future with retirement savings programs, where available.
• Disability Insurance:
  Short- and long-term…